Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Senior Advisor- Global Customer Care- Revenue Operations. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. You will be responsible for processing & invoicing of surgery orders. This includes collection of PO’s applying PO Process Guidelines, order updates/corrections, releasing holds and ensuring the order invoices accurately and in a timely manner. Also use of company portals for order entry (SAP), Dispute Management & AR resolution for surgery orders as needed. Strong communication skills with the sales team and the customer is huge for your success in this position. Let's craft the future together!

What will you be doing?

Partner with sales team to ensure progress is tracking throughout the period with order closing.
Be proactive and request purchase orders from facilities to prevent aging.
Strive to close each period with current orders (30 days or less). Consistently demonstrate/ improve your working knowledge of all processes and requirements to complete tasks.
Assist in order processing from initiation by sales team to invoicing including but not limited to correcting errors in appropriate systems. Anything holding up the collection of a PO or invoicing of the order.
For internal audits, ensure PO integrity is attained with order accuracy, to include PO, product and pricing. Strive to be 100% compliant.
Assist in resolving AR issues by researching inquiries and requesting credits/rebills when needed. Provide excellent customer service and professional communication for internal and external customers.
Communicate challenges and wins to sales leaders on a regular cadence including Weekly updates. Plan and communicate coverage for absences as needed.
Participate, coordinate and support field initiatives. Lead and/or participate in process improvement pilots

What will you need to be successful?

Education: Bachelor's Degree in Information Technology / Computer Science/ Computer Engineering or equivalent experience in Customer Service.
Experience: Minimum 5 years of Customer Service Experience, sales support and customer interaction.
Professional, thoughtful and respectful. Ability to work without supervision.
Customer service oriented, Responsive, Analytic.
Microsoft Office
SAP/CRM, although not required, will be a plus.
Superb communication, collaboration, and relationship building and collaborator engagement skills.
Working from Office for all 5 days - Kharadi, Pune.
Shift Timings - US shift for first 6 months(5:30 PM to 2:30 AM IST) and post 6 months this will be UK shift (12:30 PM to 9:30 PM IST).

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
Your Wellbeing: Parents / Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

Stay connected and receive alerts for jobs like this by joining our talent community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

#YS1

Stay connected and receive alerts for jobs like this by joining our talent community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Smith+Nephew

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Senior Advisor- Global Customer Care- Revenue Operations