Roles & Responsibilities

As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.

Prepare and finalize contracts/ legal documents for signature.

You will use deductive reasoning to make sound business decisions.

You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency.

You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

You will provide optimum assistance to sales.

You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.

You should ensure seamless and friction-less deals with focus on deal velocity.

You will learn and process all products offered in the logo.

Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system

Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package

Validate customer-signed documents and submit for booking

Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

Respond and action in a timely professional manner any escalations received

Minimum Qualifications

Graduate of a 4-year course or equivalent experience.

Proficiency in financial systems such as SAP, Oracle or other enterprise ERP and quote to cash systems. Strong familiarity with Salesforce CRM and CPQ and Oracle is a big advantage

Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times

3 years’ experience in Deal desk or Contract Management or Sales support

Experience working and managing communications, with multiple cross-functional teams/stakeholders.

Has experience in participating with process improvement projects (contributor/participant)

Key Skills

Team oriented/team player

Situational/contextual awareness with the ability to assess the impacts of one’s work.

Excellent critical and analytical thinking

High attention to detail, and high level of professionalism

Proactive, self-motivated, self-starter, minimal supervision

Excellent analytical skills and strong decision-making skills committed to resolution and compliance

Strong organizational, time and workflow management skills

Job Type: Full-time

Pay: $65,000.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance

Schedule:

Monday to Friday

Work Location: One location

Softcom Systems, Inc

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