We are seeking someone to support our field and office sales teams professionally and efficiently to process new and renewal contracts for our Trade customers. The key focus should be on our CRM & billing system, transferring and updating information accurately within the agreed Service Level Agreement. Ensuring data access is provided in a timely manner.

The Sales Support Team play an important role, assisting the sales teams in delivering their revenue targets.

Main Tasks

Maintain professional and effective communication with internal and external account managers and ensure you deliver exceptional customer service at all times
Ensure robust customer set-ups and fulfillment processes are processed and implemented efficiently, assisting the sales teams deliver their revenue targets
Responsible for updating CRM systems to ensure reliable MI reporting
Using the Dynamics AX System to ensure that contracts and billing is set up correctly
Creating, checking and sending of invoices to customers
Working closely with the billings team to ensure billing controls and checks are completed each month
Suggest recommendations to improve efficiency and service
Support the smooth implementation of new products
Knowledge specialist within your area and working knowledge of other Solera UK products

CRITICAL SUCCESS FACTORS

Achieving agreed Service Level Agreements (SLA’s) in all areas of responsibility and Consistent achievement of agreed targets
Own the CRM system in terms of ensuring that missing information is highlighted to ensure data quality is accurate
Be responsible for your workload, following issues through to resolution, liaising with different departments when required
Minimise complaint escalations and maintain the industry standing/reputation of the company
Wide ranging knowledge and understanding of our product portfolio

QUALIFICATIONS & EXPERIENCE

A track record of delivering high quality customer service and support in a customer focused environment
Experience of finance, order processing, accounts control or similar. Experience working with Dynamics CRM & Dynamics AX preferable, however knowledge of similar systems also advantageous
Must have good working knowledge of Excel (Intermediate)
Accuracy & numeracy skills vital

ATTRIBUTES AND CHARACTERISTICS

Self-motivated with a track record of delivering customer focused results in a commercial environment
Confident and open communicator at all levels within an organisation

· Proactive, enthusiastic and output driven

An ability to build rapport and communicate with a variety of people at all levels
Takes personal responsibility for resolving issues
Immaculate attention to detail and accurate in recording information
Flexible, eager to help other team members where required

Solera, Inc.

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