The Sales Operations Team is dedicated to delivering the highest level of service to sales management, sales representatives, and customers, ensuring company sales goals are met. As a Sales Operations Specialist – Corporate Accounts, you will collaborate directly with Solo Stove Corporate Account Sales Reps and their customers, emphasizing tailored promotional product solutions that align with customer needs.

Responsibilities

• Order Management: Receive, enter, and process sales orders from representatives and accounts, including orders received via EDI.

• Promotional Product Customization: Partner with in-house marketing and etching teams to create personalized promotional products that meet customer branding goals.

• Fulfillment Coordination: Work closely with warehouse and logistics teams to ensure on-time, in-full delivery of customer orders, prioritizing flawless execution of promotional campaigns.

• Order Lifecycle Management: Oversee the entire lifecycle of customer orders, including extensions, substitutions for out-of-stock products, tracking updates, and RA processing to maintain customer satisfaction.

• Sales Support Activities: Assist with new account paperwork, sample requests, seasonal sales tool updates, and tradeshow/event support, with a focus on promotional product solutions.

• Process Improvement: Offer insights to sales operations leadership to refine workflows, particularly those related to promotional product orders, and help implement system enhancements.

• Customer & Rep Communication: Provide outstanding communication and service to corporate account customers and sales representatives, focusing on tailored solutions and proactive support.

• Goal Achievement: Contribute to achieving monthly personal and team goals, driving efficiency and customer satisfaction through promotional product expertise.

Key Skills

• Previous sales support, customer service, or like roles ideally in promotional product operations or sales.

• Strong ability to multitask and manage multiple customized orders simultaneously.

• Proven capability to excel in fast-paced environments and meet critical deadlines.

• Excellent written and verbal communication skills for effective internal and external coordination.

• Proactive, quick learner, and self-starter with a focus on solutions.

• Strong organizational skills and attention to detail, particularly in managing promotional product orders.

Role Requirements

• Associate or bachelor’s degree preferred.

• Experience with NetSuite, SPS Commerce, and ShipHero systems preferred

• Advanced proficiency in Microsoft Office Applications (Excel, Word, PowerPoint, Outlook).

• A background in promotional product sales, customization, or operations is highly desirable.

What We Offer You:

Unlimited PTO for most corporate roles, accrued for others.
Comprehensive medical, dental, and vision benefits for employees
401(k) with 3% match
Generous employee discount
Employee Stock Purchase Plan
Priceless opportunity to work with the coolest team ever!

This role offers a unique opportunity to combine operational efficiency with creative promotional product expertise, supporting the growth of Solo Stove’s corporate accounts and delivering exceptional results to customers.

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Sales Operations Specialist - Corporate Accounts