Role Summary

The Business Operations Manager will oversee end-to-end GDC operations including office

administration, vendor management, operational governance, employee support, compliance, and

business continuity activities.

This role starts as an Individual Contributor with full operational ownership and will evolve

into a people-management and multi-location operations leadership role as the company

scales.

This role is ideal for someone who thrives in a high-growth environment, enjoys building

structured processes, and can act as a trusted operational partner to leadership.

Key Responsibilities

1. Business Operations & Governance

Manage daily operational activities, dashboards, MIS reports, and attendance governance.
Maintain compliance documentation, SOPs, audit readiness, and internal governance

checklists.

Track operational KPIs, productivity metrics, resource readiness, and service SLAs.
Coordinate with HR and Finance for payroll inputs, reimbursements, vendor bills, and

procurement workflows.

Support leadership with operational insights, reports, and process improvement

proposals.

2. Office Administration & Facility Management

Oversee housekeeping, maintenance, workspace readiness, seating plans, and office

infrastructure.

Manage vendor relationships including facilities, security, housekeeping, IT equipment,

and AMCs.

Handle procurement, asset management, inventory logs, consumables planning, and

license renewals.

Ensure access control, visitor management, ID card issuance, and GDC safety protocols.
Maintain 100% uptime of office utilities, cleanliness, and working environment.

3. Employee Operations & Internal Coordination

Plan and execute end-to-end onboarding setup: system access, seating, device

arrangement, welcome kit, and readiness.

Support employee engagement activities, communication, cultural programs, and internal

events.

Coordinate with cross-functional teams to ensure smooth functioning and timely

operational support.

Assist leadership and U.S. visitors with travel, meeting arrangements, and logistical

support.

4. Expansion Support & Multi-Site Operations

Support planning and execution for office expansions, relocations, or new center setups.
Conduct vendor evaluations, site readiness assessments, and operations infrastructure

planning.

Travel occasionally for audits, expansion projects, or vendor coordination in other

locations.

Role Structure: Individual Contributor → People Manager

Individual Contributor

Complete ownership of Noida GDC operations.
Set up processes, frameworks, dashboards, and operational standards.
Act as the single point of accountability for all operational activities.

Managerial Growth Phase

Lead operations executives, support staff, and vendor teams.
Manage multi-function operations including facilities, admin, logistics, and compliance.
Drive operational excellence initiatives, automation, and vendor performance

improvements.

Qualifications & Skills

Bachelor’s degree in Business Administration, Commerce, Operations, or a related field.
6 – 10 years of experience in business operations, office administration, or corporate

services (IT/Tech preferred).

Strong understanding of procurement, facility management, audits, and compliance

processes.

Excellent communication, stakeholder management, and vendor negotiation skills.
Hands-on experience with MS Excel, Google Workspace, HRMS/Operations tools.
Strong ownership, integrity, and problem-solving ability with an execution mindset.
Ability to work effectively in a startup environment with changing priorities.

Why Join Solutionara

Be part of a fast-growing global IT consulting company transforming enterprise

technology.

Work directly with leadership and influence organizational operations.
High-ownership role with opportunity to build systems from ground up.
Exposure to multi-region operations, enterprise clients, and strategic decision-making.
Clear and structured growth path to senior leadership roles in operations.

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

Cell phone reimbursement
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Solutionara Private Limited

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