About us: We are a Silicon Valley-based Management and IT Services consulting firm, serving US and International Clients. Our team works At The Interface of Business, Operations, and IT, smoothly integrating these functions across all of our service lines to make your company more agile and responsive to market opportunities.

Roles/Responsibilities (includes but not limited to):

Support Global Sales Operations team in Quote-to-Agreement process by resolving any system issues in client’s quoting tool
Convert system issues into actionable incidents, driving them towards resolution and closure with both proactive and reactive measures.
Convert incidents to JIRAs (as needed)
Write & execute UAT test cases for JIRAs
Lead initiatives aimed at enhancing the robustness and efficiency of the processes
Identify impacts related to a known issue, and be able to perform impact analysis by running reports in Salesforce and summarizing the impact to a wider audience
Facilitate daily stand-up meetings and collaborate with the US team to comprehensively discuss, understand, and effectively hand over issues
Draft communications for critical issues and distribute them widely to ensure maximum impact and awareness across stakeholders

Skills required:

5+ years of extensive Sales Operations experience, specializing in the Quote-to-Contract Lifecycle within dynamic environments. Preferably, this expertise includes working with SaaS-based products or companies
Experience providing White Glove Support
Experience with Salesforce Lightning, to include running reports and creating dashboards
Must possess business acumen, analytical, troubleshooting and problem solving skills. Project management skills will be a plus
Proficiency in adapting to a distributed, diverse environment; ability to work independently; skilled in prioritizing tasks and fostering collaboration to ensure timely completion, all while maintaining a keen focus on quality and scalability
Excellent communication skills and ability to present to senior stakeholders
Proficiency in succinctly drafting and communicating issues in a clear and concise manner, ensuring easy understanding by stakeholders
Optional – Agile SDLC, CPQ experience in Salesforce, Conga or any other CPQ tool

Other:

Open to work second shift
Location: Pune, India (hybrid)

SolutionsATI Consulting

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Sales Operations Analyst