Some key information

22.2 hours per week during regular working hours. Working pattern to be agreed.
This role offers hybrid working. There will be an expectation that you will work from the office, County Hall, Taunton, for a minimum of one day per week to work alongside business support and operational colleagues in Children’s Social Care.
The position is offered on a permanent contract

What will I be doing?

We’re working to improve the lives of children in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

Database monitoring and updating
Taking telephone calls
Monitoring and responding to email requests
Arranging transport
Sending out letters and reports
Arranging and minuting meetings
Liaising with professionals from other agencies

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

Are passionate about helping to improve the lives of vulnerable children and young people living in Somerset.
have a warm, friendly, non-judgemental manner in order to help the families we support feel comfortable. You will need to be calm and kind in difficult situations and conversations.
Have experience working in an office environment
Know your way around Microsoft 365 (especially Word, MS Teams and Excel) and are comfortable using databases
Can deal with changing and competing deadlines and priorities (not everybody can, and that’s ok – but it’s super important in a role like this one)
Are educated to GCSE Grade 4 (C ) or above standard in English and Maths.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
Generous annual leave allowance, with the opportunity to purchase additional leave
Staff discounts in gyms.
Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Anything else I should know?

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

The salary for this role is £14,642 - £15,109 per annum for 22.2 hours per week.

For an informal chat about the role, you can contact Rob James Rob.James@somerset.gov.uk, Tel; 01823 358228 or Clare Dowden clare.dowden@somerset.gov.uk . Tel: 01749 822717

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

DBS information

This role requires a basic check via the Disclosure procedure.

Job Reference: SCC05335

Somerset Council

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