We are looking for someone who is good at Sales, responding to leads, and booking business. No cold calls. We are a busy maid service, with 11 maids and 1 admin. You will handle day to day new customer inquiries via phone, social media, website inquiries, google ads leads. You are expected to book houses to the schedule and call back leads, answer phone and follow up with email and texts. NO PHONE FEAR. If you are not fast, you will lose business leads that we pay for on advertisements. In addition, bilingual in Spanish is preferred. There is slow time, so during that time of day, you will also assist in supporting the maids from the office. You will assist in runing a quick morning meeting to give the 4 teams of maids their daily house cleaning assignments and get them out the door. The team leaders may sometimes text or call you when the admin is out sick, etc. You then would text/call the customer to find the answer. You will also handle new customer inquiries and relay any special customer requests to the maids (ie skip the master bathroom as plumbing is broken today).

The specific duties include running the daily morning meeting with the admin. Answering emails, customer communications, leads. Must be able to focus on answering ALL customer inquiries prompty, also customer emails with questions about their cleaning, etc. We have several training scripts. Sometimes their are operational duties: Assist in making sure maids follow instructions at the homes they clean by text reminders, watching maid labor hours at each home (in our system), picking up/dropping off maids locally who might join a team half day, picking up supplies and dropping off vacuums to be repaired all within 10 minutes from the office.

You are responsible for hiring, firing and disciplinary action meetings, and the owner will support you through that. With owners help you will make sure we have enough cleaning supplies; much is shipped thru amazon.

You will be in charge of making new customer folders, assist in dealing with any maids’ issues or problems, handle HR requests from maids (like time off, pay raise inquiries, vacation requests, etc.)

This job is 80% in the office and 20% local errands and driving. The company currently runs 4 teams, 5 days a week. You have access to a gas card to refill your tank during errands if you use your car to pick up items at Target, Walmart, etc. The owner works from home and can assist with emails and customer service daily as needed.

Responsibilities

Be at the Route 1 Alexandria office daily by 8am to assist in giving the maid’s routes and house notes. Each team leader reports to the office in the morning to get their house info, entry info, supplies, etc for the homes they will clean that day with their team.
Translation English & Spanish with the help of the admin if you are not bilingual.
Answer customer emails and calls, deal with requests, texts and inquiries
Data entry, Quickbooks entry
Picking up keys, maids with any emergency, or drop off any maids that might be late with the assistance of the admin.
Check teams throughout the day to make sure groups are staying on schedule by logging in to our punch in/punch out system.
Keep the office supplied properly with working vacuums, cleaning supplies, and other supplies to support the maids and customers.
Handle maid/employee issues, requests hiring, firing, etc including new hire paperwork
This includes checking in keys, folders and sending invoices and logging in customer payments

Skills

Preferred that candidate be bilingual in English AND Spanish, some of our staff speak ZERO English so you will need to use the admins help if you don’t speak Spanish.
Proven work experience with a maid service, housekeeping department or small business where you have managed people.
Knowledge of Quickbooks, Microsoft Outlook and general small business operations
Excellent communication skills especially when writing emails or answering phone calls from customers.
Leadership ability
Outstanding organizational skills
Degree in Business, Operations Management, or work experience in a related field

You must submit a resume free from grammatical mistakes and be able to provide 2 professional references. Indeed assessments are a plus.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday

Travel requirement:

No travel

Experience:

Administrative experience: 1 year (Required)
Google Calendar: 1 year (Preferred)
Quickbooks: 1 year (Preferred)
Sales: 2 years (Required)

Language:

Spanish (Preferred)

Ability to Relocate:

Alexandria, VA 22306: Relocate before starting work (Required)

Work Location: In person

SparkleClean

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