Mission of the Role

To build scalable systems, lead operational excellence, drive business growth initiatives, improve profitability, strengthen team performance, and reduce founder dependency by creating a high-performing, process-driven organization capable of sustained expansion.

The long-term objective is for the Business Operations & Growth Manager to become the central execution leader responsible for ensuring that strategic plans are translated into measurable business results.

Key Responsibilities1. Business Operations & Process Excellence (25%)

Lead and oversee day-to-day business operations across all departments.
Ensure seamless coordination between sales, trainers, student services, marketing, and leadership.
Design, implement, and continuously improve SOPs, workflows, and operational systems.
Identify operational inefficiencies, bottlenecks, and growth constraints.
Implement automation, process improvements, and performance tracking systems.
Build operational infrastructure that supports rapid business growth.
Reduce operational dependency on the Founder through effective delegation and accountability systems.
Establish dashboards and reporting mechanisms to monitor organizational performance.

2. Business Growth, Market Research & Expansion (20%)

Conduct ongoing market research and competitive analysis.
Identify emerging opportunities in language training, EdTech, test preparation, and adjacent education markets.
Lead feasibility studies for new programs, products, and business verticals.
Analyze industry trends, customer needs, and competitor offerings.
Develop expansion recommendations supported by market data and financial analysis.
Support the launch of new products including CELPIP, IELTS, PTE Core, OET, and future educational offerings.
Identify partnership, licensing, affiliate, and collaboration opportunities.
Lead business expansion projects from concept through execution.

3. Team Leadership & Performance Management (15%)

Manage operational staff, coordinators, interns, trainers, and support personnel.
Establish clear performance expectations and accountability systems.
Conduct regular performance reviews and coaching sessions.
Monitor team productivity and operational effectiveness.
Foster a high-performance, growth-oriented culture.
Ensure cross-functional alignment across departments.
Support leadership succession planning and talent development.

4. Student Experience & Retention (10%)

Oversee student onboarding, engagement, satisfaction, and retention processes.
Monitor student success metrics and identify opportunities for improvement.
Resolve escalated student concerns professionally and efficiently.
Analyze student feedback and implement corrective actions where required.
Develop initiatives to improve retention, referrals, and overall student experience.
Ensure service quality standards are consistently maintained across programs.

5. Product Development & Innovation Support (10%)

Collaborate with developers, trainers, researchers, and leadership on product initiatives.
Support development of internal learning systems, assessment platforms, student portals, and educational technology solutions.
Coordinate product testing, implementation, and launch activities.
Gather user feedback and recommend product improvements.
Monitor product adoption and performance metrics.

6. Recruitment, Hiring & Talent Acquisition (10%)

Lead recruitment initiatives across operational, academic, marketing, and support functions.
Develop workforce planning strategies aligned with business goals.
Create job descriptions, hiring plans, and recruitment processes.
Screen candidates, coordinate interviews, and support final hiring decisions.
Build talent pipelines for future organizational growth.
Improve onboarding, training, and employee integration processes.

7. Business Intelligence, Financial Oversight & Reporting (10%)

Monitor key business metrics including revenue, profitability, lead generation, conversion rates, student retention, and team performance.
Analyze business data and provide actionable recommendations to leadership.
Develop weekly, monthly, and quarterly performance reports.
Track departmental KPIs and identify opportunities for growth and efficiency.
Support budgeting, forecasting, resource allocation, and profitability analysis.
Assist leadership in making data-driven business decisions.

Key Performance Indicators (KPIs)Business Growth

Revenue Growth
Program Expansion Success
New Initiative Implementation
Partnership Development
Market Expansion Progress

Operations

Operational Efficiency
SOP Compliance
Process Improvement Implementation
Team Productivity Metrics

Student Success

Student Satisfaction
Retention Rate
Referral Rate
Escalation Resolution Time

Team Performance

Hiring Success Rate
Employee Retention
Team Productivity
Training Completion

Financial Performance

Profitability Improvement
Cost Efficiency
Resource Utilization
Budget Adherence

Ideal Candidate ProfileRequired Experience

5+ years of Operations, Business Management, Project Management, or Growth Management experience.
Proven experience leading and managing teams.
Demonstrated success in scaling operations and improving business performance.
Strong understanding of business metrics, financial reporting, and operational KPIs.
Experience working directly with founders, business owners, or senior leadership teams.
Experience building systems, processes, and accountability frameworks.

Highly Preferred

Experience within EdTech, Education, Training, Coaching, or Service-Based Businesses.
Experience managing remote or distributed teams.
Experience leading business expansion projects.
Experience launching new products, services, or business units.
Strong understanding of marketing funnels, customer acquisition, and conversion metrics.
Experience with CRM systems, dashboards, reporting tools, and business analytics.

Required Skills

Business Operations Management
Strategic Planning & Execution
Financial Analysis & Business Metrics
Market Research & Competitive Intelligence
Business Expansion & Growth Strategy
Team Leadership & Performance Management
Recruitment & Talent Acquisition
Project Management
Process Improvement & Automation
Data Analysis & Reporting
Problem Solving & Decision Making
Stakeholder Management
Excellent Communication & Leadership Skills

Compensation

Salary: ₹43,000 – ₹50,000 per month (based on experience and demonstrated capabilities)

Timings: 6 AM - 2 PM IST

Performance Bonus: Quarterly performance-based incentives

This role is designed for a future Head of Operations who can help scale Speak Infinite into a leading global education and test preparation company.

Pay: ₹43,000.00 - ₹50,000.00 per month

Benefits:

Work from home

Work Location: Remote

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