Summary:

We seek a detail-oriented and adaptable Operations Assistant to support our Operations Manager and Events Manager. This role is critical for ensuring continuity of operations, knowledge transfer, and efficient handling of client deliverables across our advertising and event sponsorship activities. The Event Sales Operations Assistant will be a key support role, working 3/5 of their time with the Operations Manager and 2/5 with the Events Manager. This position is crucial for knowledge transfer, succession planning, and ensuring smooth running of event sponsorship contracts, handovers and deliverables during busy periods and when the Operations Manager is unavailable. The role will involve learning the company's advertising systems, processing deliverables for sponsors and advertisers, and assisting with event-related sponsorship tasks. The person will spend a portion of their time assisting the Events Manager in delivering key sponsorship requirements.

Top Priorities:

Support the Operations Manager by managing client handovers, contracts, invoicing, and covering key responsibilities when needed

Client comms: assist the Events Manager in delivering event sponsorship communications and materials, and ensuring sponsors receive all necessary information and support

Maintain key processes to facilitate knowledge transfer and ensure smooth operations during busy periods and absences

Key Responsibilities:

1. Operations Support (60% of role):

Shadow and learn from the Operations Manager to understand all aspects of the role
Process handovers from the sales team for new and existing clients and sponsors
Manage contract signatures, invoicing, and payment plans
Coordinate ad delivery, including managing the ad calendar and liaising with the creative team
Assist with sponsored content management and liaison with the editorial team
Support the processing of invoices from major clients
Handle event-related requests from sponsors and booth holders
Cover for the Operations Manager during absences and on their days off

2. Event Support (40% of role):

Assist the Events Manager with sponsorship material delivery
Track placement of sponsor logos on event materials and other admin
Ensure booth holders receive relevant information about event attendance
Coordinate with the events team for deliverables related to event sponsorship packages
Proactively manage sponsor communications, including follow-up with sponsors who have outstanding asset submissions or low response rates (conduct timely and professional outreach to sponsors to ensure all required materials are received within the deadlines)

3. General Responsibilities:

Learn and maintain knowledge of the company's advertising systems and processes
Contribute to the continued smooth operations of the company planning by documenting processes and procedures
Provide general oversight to ensure client responsibilities are met
Liaise between sales, creative, finance, and web tech teams as needed
Liaise between events, creative, editorial, and sales teams as needed
Assist with preparing reports for sales teams
Support the development of sales promotional materials when required

Qualifications:

Strong organisational and time management skills
Excellent attention to detail
Good interpersonal and communication skills
Ability to prioritise and manage multiple tasks efficiently
Proficiency in Google Docs/Sheets suite
Knowledge of CRM systems
Quick learner with an interest in advertising operations and event management
Experience in sales operations, back-end advertising set-up, event delivery, or related fields preferred but not required.

To apply, please submit:

1. Your CV

2. A cover letter detailing your relevant experience and why you're interested in this role

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

Work from home

Schedule:

Monday to Friday

Education:

Certificate of Higher Education (preferred)

Experience:

B2B sales: 3 years (required)
Customer service: 3 years (required)
Advertising sales: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Remote

Application deadline: 01/03/2025
Reference ID: LBDB-ESOA25

Steel Media Ltd

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EVENT SALES OPERATIONS ASSISTANT