Job Title: Sales Operations Coordinator

Location: Brighouse, West Yorkshire

Salary: £22,400 per annum

Job Type: Part Time, Permanent (30hrs p/w)

Working Hours: Monday to Friday

About Millers Oils

Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry.

Role Overview

As the Sales Operations Coordinator, you will play a key role in supporting the effectiveness and efficiency of the industrial sales function. Working closely with sales and wider operational teams, the role ensures that sales processes, systems, and data are accurate, organised, and consistently followed.

This position is designed as a genuine progression route into technical sales for someone who wants to develop their commercial skills alongside strong operational delivery.

Key Responsibilities

Sales operations and customer support (core):

Process and manage customer orders accurately and efficiently using the company systems
Provide prompt, professional support to customers by phone and email
Manage quotations, pricing requests, product availability queries, and order updates in line with agreed processes
Liaise with Production, Planning, Logistics and Finance to ensure accurate order fulfilment, delivery performance, and correct invoicing
Maintain accurate customer records including contacts, pricing, delivery instructions, and account notes
Coordinate resolution of issues such as delivery queries, shortages, returns, and invoice queries, keeping the customer updated throughout
Support complaint handling in line with company procedures, ensuring actions are completed and recorded correctly
Provide high quality administrative support to the wider Industrial Sales team as required

CRM Management And Pipeline Support

Maintain accurate and usable CRM data including contacts, account details, activity history, and key notes
Log and track enquiries and follow-ups, ensuring clear ownership and timely progression
Support pipeline maintenance by keeping opportunity stages and next steps up to date, in line with Industrial sales process
Produce basic reports or lists to support call activity, follow-ups, and team planning

Lead Generation And Early Stage Opportunity Support

Identify and research potential customers in agreed Industrial segments using internal data and external sources
Build targeted prospect lists and ensure correct contact details are captured in CRM
Support initial outreach activity for agreed segments using approved messaging and call scripts
Qualify inbound enquiries and warm leads by gathering key information, then passing qualified opportunities to Management
Share market and competitor insight back into the team, including customer feedback themes and competitor presence

Essential

About You:

Experience in sales administration or sales support
Strong organisation and attention to detail
Confident communication skills, both written and verbal
Proficient in Microsoft Office, especially Outlook and Excel
Ability to prioritise and work to deadlines in a busy environment
Proactive mind-set with a willingness and interest to learn products, customers, and Industrial markets

Desirable

Experience using a CRM system and ERP order processing
Interest in developing a sales career with a progression route into Technical Sales
Comfortable speaking to customers and prospects by phone
Basic commercial awareness and curiosity about customer needs, pricing, and value

What We Offer

A clear development and progression pathway
A supportive and dynamic team environment
Work with a reputable brand known for high-quality products and services

Ready to make an impact?

Millers Oils is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please click the APPLY button to submit your CV and Cover Letter.

Candidates With the Relevant Experience or Job Titles Of; Sales Operations Assistant, Sales Operations Executive, Sales Support Executive, Customer Service Support, Customer Service Coordinator, Industrial Sales Operations Coordinator, Sales Administrator, Lead Generation Executive may also be considered for this role.

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