Company Summary

Sterling Site Access Solutions LLC is a national vertically integrated site access service provider to the North American Energy Infrastructure Marketplace. An Illinois based company, with facilities located across the country, including regional construction offices, distribution centers and world class manufacturing facilities. As a data driven company, Sterling provides complete turnkey ground protection products and services to the transmission & distribution, renewables, civil and oil & gas markets. Sterling is committed to developing our employees, providing best in class customer service and being responsible stewards of the environment.

Position Overview

Each Sales Operations Analyst will play a fundamental role in achieving Sterling's ambitious growth objectives. The Sales Operations Analyst is responsible for partnering with Account Management to ensure accurate funnel data and to drive a higher level of valid input into the demand planning process. The Sales Ops Analyst will be knowledgeable about strategic opportunities through win plans, margin analyses, and bid reviews. This individual will also actively participate in the development and execution of sales process enhancements and activities by providing vital input based on his/her interactions with scenario-based challenges positively and/or negatively.

Essential Functions & Responsibilities

Consistently ensure that business is always conducted with integrity and that behavior aligns with Sterling's values.
Build positive rapport with assigned Account Managers; provide outstanding information and explanations about Account Managers opportunities, activities, and quotes.
Assist Account Managers with creating and maintaining opportunities with impeccable data accuracy throughout the life of opportunity, including closing procedures and parent / child management.
Stay informed of Account Manager's strategic opportunities from opportunity through execution. Assist in troubleshooting issues as necessary.
Regularly scheduled 1:1 meetings with Account Managers to ensure data accuracy of all opportunities, including matting detail, and to review and update the demand planning status of current opportunities through realistic Get percentages.
Work with Account Managers to prep for monthly focused asset owner and contractor meetings and drive correct data which will flow into the demand planning process.
Create margin analysis documents that will be used to drive pre-bid discussion and firm up estimates to improve our win percentage.
Schedule win plans, bid no-bid meetings, and bid-reviews based on set thresholds to maintain strong communication between sales and operations.
Identify new and existing accounts leads and opportunities by answering telephone and/or e-mail inquiries; verify, entering information and filter to appropriate salesperson, if applicable.
Take ownership and nurture new accounts that were initially leads and work to grow those accounts in collaboration with regional sales leadership.
Drive leads through the opportunity process to job creation. In this scenario, work with the PA, Logistics and other teams as required to ensure a consistently positive customer experience.
Attend periodic sales meetings and training where applicable.
Special projects as required.

EDUCATION, TRAINING, CERTIFICATIONS & EXPERIENCE

High school diploma or equivalent required. College degree preferred.
2+ years inside sales experience or sales operation experience (incoming call preferred). Proven track record of successful sales experience preferred.
Advanced Excel Skills preferred.
Experience working with Customer-Relationship Manager (CRM) software preferred.

SKILLS & KNOWLEDGE

Technical Understanding, Building Relationships, People Skills, Data Entry Skills, Customer Focus, Professionalism, Motivation for Sales team.
Effectively communicate in English - both orally and in writing. Strong interpersonal skills.
Excellent telephone manner.
Intermediate Microsoft Office skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to present and speak to individuals or groups.
Desire to obtain a robust understanding of the products and services the company has available.
Strong decision making and analytical abilities.
Strong listening and presentation skills. Strong knowledge of sales principles, methods, practices, and techniques.
Strong problem identification and objections resolution skills.
Able to build and maintain lasting relationships with internal & external customers.
Able to perform intermediate calculations and mathematical figures.
Ability to work individually and as part of a team. High level of integrity and work ethic.
Ability to multi-task and adapt to changes quickly in a fast-paced environment both within a team or independently.

ACKNOWLEDGEMENT: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.

Sterling

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