REQUIREMENTS:

High School diploma or equivalent. Must have strong mechanical aptitude. Good computer and communication skills are required. Must have a valid drivers' license. Must be able to pass a background check, physical exam, and drug test.

1-2 Years of Experience in customer service, 1-2 Years of Experience in Inside Sales

Job Description:

Quoting of New CCE Machine deals for sales team assigned by CCE Operations Manager. The quotes will be constructed in salesforce and then sent to the requesting reps. Quotes will also need to be tied to the Cat Value Sales Tool. It will be the responsibility of the CCE Sales Operations Assistant to complete the VST’s.
Once a salesman has sold the machine you will submit the final washout for invoicing which will consist of the correct serial numbers for the machine and work tools. All necessary corresponding paperwork if applicable will need to be with the washout including TAR support email from BCP Rep, warranty quote if custom, and any other item needed.
Responsible for assisting and helping with the completion of sales for Customer Walk In’s in West Knoxville for New and Used Work tools, Machines, and Allied CCE products.
Responsible for following up on Work Tool leads through Caterpillar and Stowers Machinery Website and walk ins at the West Knoxville Branch.
Back up for writing No Charges for CCE Sales when CCE Sales Ops Manager is on vacation and or out for personal reasons.
Responsible for ordering New Work Tools for CCE Inventory and Sales per the guidelines set forth by Stowers Machinery. Must manage inventory levels below $1.5 million dollars on a monthly basis.
Responsible for providing the correct work tool serial numbers to each of the sales coordinators for the completed sale information and also providing the correct work tool serial numbers for No Charges to the No Charge administrator. Administer and Manage No Charges.
Manages the Equipment Fleet Specialist including coordinating the work tools going out with an CCE Machine for a No Charge and or Sale.
Proactively sends list of dormant work tools to the CCE Sales Manager and VP of Sales on a Bi-Weekly with pricing for a sales hot list
Responsible for reporting West Knoxville inventory reconciliation on a weekly basis to CCE Operations Manager. Inventory must be accounted for including scanned and barcoded on a daily and weekly basis.
Invoices and scores Used Sales and attachments on a daily basis and or when needed

Safety

Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

Respond to all customer requests in a professional and courteous, timely, and responsive manner.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high-quality solutions and maintaining a positive attitude and a safe work environment.
Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
Maintain company and product confidentiality.
Attend and participate in all meetings, training, and activities as required.
Adhere to all Company policies and departmental procedures and rules.
All other duties as assigned.

Work Conditions

All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.
Communicate effectively, verbally, and in writing.
Must be honest, reliable, and dependable, and display a positive attitude.
Must be able to work well under occasional pressure or within work standards and deadlines.
Must be able to work independently and/or with others in a team environment.
Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State.

Physical Requirements

Pass a pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work, and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.

About the Company:
Stowers Machinery Corporation

Stowers Machinery Corporation

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