London, United Kingdom

Studio Ore designs and manufactures exceptional solid brass taps, showers and architectural hardware. Designed in Britain and hand-finished in our own production facility inItaly, our products are specified by architects, interior designers and discerning homeowners around the world.

As we continue to grow internationally, we’re looking for a commercially minded and highly analytical Sales Operations Analyst reporting to the Commercial Director.

This is not a sales management role, this is an analytical and process role where you will own our CRM, sales reporting and commercial performance processes.Through data, systems, reporting and regular engagement with the sales team, you’ll ensure opportunities are managed effectively, customers are targeted appropriately and revenue growth is consistently measured and improved.

Working closely with leadership, sales, marketing and customer care, you’ll help create a culture of accountability, visibility and continuous improvement.

The Role

As Sales Operations Analyst, you will:

CRM & Sales Operations

Own and manage the company’s CRM platform
Maintain accurate customer, project, opportunity and pipeline data
Improve CRM adoption, data quality and reporting consistency across the business
Develop and optimise sales processes, workflows and automation
Ensure all sales activity is accurately captured and reported

Sales Performance & Revenue Growth

Track sales performance against targets across teams, regions and product categories
Monitor enquiry conversion rates, quotation success rates and revenue performance
Analyse customer behaviour, repeat business and customer lifetime value
Identify opportunities to increase conversion, retention and revenue
Support forecasting, budgeting and revenue planning
Track key commercial KPIs and provide recommendations for improvement

Sales Team Accountability

Lead weekly sales performance calls with the sales team
Review pipeline activity, opportunities, conversion rates and forecast accuracy
Hold team members accountable for CRM hygiene, follow-up activity and agreed actions
Identify risks, bottlenecks and opportunities within the sales pipeline
Challenge assumptions and provide data-driven recommendations to improve performance
Ensure actions from sales meetings are tracked and completed

Commercial Insights & Reporting

Build dashboards and reporting for leadership and sales teams
Produce weekly and monthly commercial performance reports
Identify our highest-value customers, architects, designers and trade partners
Analyse trends across products, markets, customer segments and regions
Work closely with marketing to evaluate lead quality and campaign performance
Present insights and recommendations directly to senior leadership

What We’re Looking For

A graduate with 3+ years’ experience in Sales Operations, Revenue Operations, Commercial Operations or a similar analytical role
Proven experience managing CRM systems ideally in HubSpot
Strong commercial awareness and understanding of sales processes
Advanced Excel or Google Sheets skills
Experience creating dashboards, reporting and performance analysis
Excellent attention to detail
Ability to interpret data and turn insights into actions
Strong organisational and project management skills
Confident communicator who can challenge and influence stakeholders
Comfortable leading performance review meetings and holding teams accountable

Bonus Points

Experience within luxury products, interiors, architecture, design or construction
Experience working with specification-led or project-based sales environments
Experience with forecasting and revenue planning
Experience building automated reporting and CRM workflows
Understanding of customer lifetime value, cohort analysis and retention metrics

Success In This Role

After 12 months, you will have:

Established a single source of truth for all commercial data
Improved CRM adoption and data quality across the business
Built clear visibility of sales performance across every region
Established a disciplined weekly sales review process
Increased accountability around pipeline management and customer follow-up
Improved forecasting accuracy and commercial decision making
Identified opportunities to increase conversion rates and repeat business
Created meaningful reporting on our top customers, projects and revenue drivers
Helped drive measurable revenue growth through better systems, insights and execution

Why Studio Ore

You’ll join a design-led company that cares deeply about quality, craftsmanship and doing things properly.

We are building one of the most distinctive brands in luxury architectural products, with growing international reach and ambitious plans for the future.

This role offers the opportunity to work directly with senior leadership, influence key business decisions and help shape the commercial systems and processes that will support the next stage of growth.

Salary dependent on experience.

To apply, please submit your CV and a short covering letter outlining your relevant experience.

Pay: £40,000.00-£50,000.00 per year

Work Location: In person

Studio Ore

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