Online Business Operations & B2B

Brand: Style Union

Company : Nexon Omniverse Ltd

Experience Level: 5 - 7 Years

Location: Mumbai, India (HQ)

Industry: Fast Fashion Retail / E-commerce

Mail : hr@nexonomniverse.com

https://styleunion.in/

https://www.instagram.com/styleunion.in/?hl=en

https://www.linkedin.com/company/styleunion-in/?viewAsMember=true

Role Overview

As the Manager - Online Business Operations & B2B, you will serve as the engine driving Style Union’s digital growth and operational excellence. You will own the operational P&L for our online business (Website & App) while supervising cross-functional teams in retention, ORM, CRM, creative production, and performance marketing.

Additionally, you will lead end-to-end operational execution for Unitees, our rapidly growing B2B bulk customization business.

Key Responsibilities

1. Tech Stack, Platforms & Product Operations

Act as the primary liaison for external tech agencies managing our website, mobile application, third-party integrations, and plugins.
Oversee site reliability, UI/UX optimizations, product discovery, site search, checkout efficiency, and overall digital platform performance.
Manage relationship integrations with payment gateways, logistics partners, and 3rd-party SaaS platforms to optimize conversion rates and reduce friction.

2. Growth, Retention & Digital Operations (B2C)

Supervise internal and agency teams across Retention Marketing, CRM, and Customer Engagement (via tools like WebEngage).
Oversee and align internal cross-functional resources for Performance Marketing, Creative Production, and Content Asset Pipelines.
Lead the Online Reputation Management (ORM) team to maintain strong customer sentiment and brand image across digital platforms.

3. E-commerce Fulfillment & Post-Purchase Journey

Manage end-to-end cataloging workflows from photoshoot execution to master data management and product listing schedules.
Own the online returns management ecosystem, reverse logistics efficiency, and RTO (Return to Origin) reduction initiatives.
Drive project management for all strategic e-commerce initiatives, new feature rollouts, and pilot projects.

4. B2B Business Operations (Unitees)

Drive operational efficiency, fulfillment schedules, and vendor coordination for Unitees (Style Union’s B2B bulk customization division).
Streamline order flow from lead acquisition to catalog selection, printing/customization, and institutional fulfillment.

5. Business P&L & Strategy

Manage unit economics, operational metrics, and margin tracking for the online channel.
Monitor key digital metrics: CAC, LTV, ROAS, conversion rate, AOV, RTO %, and net operational profit.

Who You Are

Experience: 5 to 7 years in D2C e-commerce operations, fast-fashion brand management, or hyper-growth e-commerce startups.
MarTech Savvy: Hands-on experience or deep operational familiarity with WebEngage (or similar platforms like MoEngage, Klaviyo, Insider), Google Analytics, Shopify Plus/Custom Stacks, and ERP integrations.
Cross-Functional Leader: Proven ability to manage tech vendors, creative teams, performance agencies, and customer support representatives concurrently.
Process & Execution Oriented: Exceptionally organized with a project-management mindset; capable of balancing daily maintenance with long-term digital builds.

Why Join Style Union?

High Ownership: Complete operational ownership across tech, operations, retention, and strategic business units.
Fast-Track Growth: Fast-paced environment with a direct line of impact on top-line revenue and bottom-line efficiency.
Culture: Collaborative, energetic, and fashion-forward team culture.

Style Union-Nexon Omniverse Limited

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Online Business Operations & B2B