Styx Intelligence is a fast-growing cyber security company based in Vancouver on a mission to make the digital world safer. Our AI-powered platform helps organizations protect what matters most - their brand, executives, and digital assets - by detecting and stopping threats like phishing, impersonation, data leaks, and even emerging risks fueled by generative AI. Backed by top-tier venture investors, we’re building an all-in-one digital risk protection solution that brings together cutting-edge technology, real-time visibility, and automated takedowns.

At Styx Intelligence, we move quickly, think boldly, and work collaboratively. Joining our team means having the opportunity to shape the future of online security, solve meaningful challenges at scale, and grow alongside a company that’s just getting started.

About the Role

We are looking for a highly organized, analytical, and commercially minded Sales Support & Revenue Operations professional to help scale our SaaS revenue organization. Reporting to the CRO, the role will support this role will support and optimize the processes, systems, data, and tools that enable our sales team to operate efficiently and drive predictable growth.

This is a hands-on role for someone who enjoys solving problems, improving processes, and turning data into actionable insights. Working cross-functionally with Sales, Marketing, Finance, and Customer Success, you will help build the operational foundation needed to support the company's next phase of growth.

Key Responsibilities

Sales Operations & Support

Provide day-to-day operational support to the sales organization and CRO.
Manage and improve sales processes from lead generation through opportunity, quoting, contracting, and close.
Ensure opportunities are properly documented and progressed through the CRM.
Support account planning, opportunity management, proposals, presentations, and sales documentation.
Support sales team with ARR (Net new), NRR (expansion) and GRR (renewal) initiatives to ensure continued expansion and retention of customer base.
Coordinate sales meetings, pipeline reviews, QBRs, and revenue meetings.
Maintain sales templates, pricing documents, proposal materials, and other sales resources.
Partner with Sales to support customer meetings and follow-up activities.
Identify operational bottlenecks and recommend process improvements to enhance sales productivity and scalability.

Revenue Operations & Reporting

Own the integrity and accuracy of revenue data across the CRM and supporting systems
Develop and maintain standardized sales processes, operating procedures, and workflows to support scalable growth, reporting consistency, and operational efficiency.
Develop and maintain dashboards, reports, and analytics to provide visibility into pipeline performance, bookings, ARR, renewals, forecasting, and sales activity.
Monitor key SaaS and revenue metrics, including pipeline coverage, conversion rates, win rates, average contract value, sales cycle length, forecast accuracy, and bookings performance.
Establish consistent definitions and reporting for pipeline, qualified opportunities, forecast, bookings, ARR, and customer acquisition metrics.
Partner with leadership to review pipeline health, identify risks, and improve forecasting accuracy.
Support weekly, quarterly, and annual forecasting and revenue planning activities
Support the administration, adoption, and optimization of CRM, reporting, sales engagement and other revenue technology platforms to improve user adoption, data quality, and operational effectiveness.
Identify opportunities to improve processes, leverage technology, automate workflows, and reduce manual administrative effort across the revenue organization.

Deal Desk & Commercial Operations

Support the sales team through the quotation, proposal, and contracting process.
Maintain the company's pricing structure and product/service catalog.
Ensure approved pricing and SKUs are accurately reflected in the CRM and sales materials.
Coordinate with Finance and Sales Leadership on pricing, discounts, contracts, and commercial approvals.
Help identify pricing inconsistencies and margin/revenue leakage.
Maintain standardized quote and proposal processes.
Track closed-won business and ensure accurate handoff to Finance, Customer Success, and Operations.
Support renewal, expansion, and customer lifecycle processes through effective operational coordination and reporting.

Qualifications

3-6 years of experience in Sales Operations, Revenue Operations, Sales Support, Business Operations, or a related SaaS environment.
Strong understanding of SaaS sales processes, pipeline management, forecasting, and the metrics that drive revenue performance.
Hands-on experience working with CRM platforms such as HubSpot, Salesforce or similar, including maintaining data and supporting user adoption.
Advanced proficiency in Excel and/or Google Sheets, with the ability to analyze complex data, identify trends, and translate findings into actionable business insights.
Proven success developing reports, dashboards, and performance metrics that support decision-making and provide visibility into revenue performance.
A detail-oriented and analytical approach, coupled with sound judgment and the ability to identify operational risks, inefficiencies, and opportunities for improvement.
Strong communication and stakeholder management skills, with the ability to collaborate effectively across Sales, Marketing, Finance, Customer Success, and Leadership teams.
Comfortable operating in a fast-paced, high-growth environment where priorities may evolve as the business scales.
A continuous improvement mindset, with a natural curiosity for technology, process optimization, and scalable ways of working.

Preferred Experience

Background in a B2B SaaS company or in a high-growth technology environment is strongly preferred.
Familiarity with CRM administration, configuration, or optimization within Salesforce, HubSpot, or comparable platforms.
Understanding of SaaS performance metrics such as ARR, MRR, GRR, bookings, customer retention, pipeline coverage, and forecast accuracy.
Experience supporting executive reporting, strategic planning, or revenue review processes.
A track record of identifying opportunities to streamline workflows, improve operational efficiency, and enhance the effectiveness of revenue-generating teams.

Within the first 6–12 months, this person will have:

Established reliable reporting and dashboards that provide clear visibility into pipeline, bookings, forecasting, and overall revenue performance.
Improved CRM adoption, data quality, and process consistency across the revenue organization.
Implemented a scalable pipeline management and forecasting process that improves accuracy and supports business planning.
Reduced administrative burden on the sales team through process improvements, automation, and operational support.
Standardized key revenue operations processes, including deal approvals, reporting, and cross-functional handoffs.
Strengthened collaboration across Sales, Finance, Marketing, and Customer Success to create a more seamless customer and revenue lifecycle.
Become a trusted operational partner to the leadership team by providing actionable insights and helping the revenue organization scale effectively.

Compensation

Salary Range: $50,000 - $80,000 CAD
Position Status: Existing Vacancy

Styx Intelligence is an equal opportunity employer committed to an inclusive hiring process. Accommodations are available throughout recruitment upon request. Styx may use AI-assisted tools during recruitment to support the process, all hiring decisions remain human-led.

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