As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.

You will use deductive reasoning to make sound business decisions.

You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency

You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

You will provide optimum assistance to Sales

You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.

You should ensure seamless and friction-less deals with focus on deal velocity

You will learn and process all products offered in the logo.

Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system

Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package

Validate customer-signed documents and submit for booking

Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

Respond and action in a timely professional manner any escalations received

Graduate of a 4 year course or equivalent experience.

Proficiency in financial systems such as SAP, Oracle or other enterprise ERP and quote to cash systems. Strong familiarity with Salesforce CRM and CPQ and Oracle is a big advantage

Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times

3 years experience in Deal desk or Contract Management or Sales support

Experience working and managing communications, with multiple cross-functional teams/stakeholders.

Has experience in participating with process improvement projects (contributor/participant)

Team oriented/team player

Situational/contextual awareness with the ability to assess the impacts of one’s work.

Excellent critical and analytical thinking

High attention to detail, and high level of professionalism

Proactive, self motivated, self starter, minimal supervision

Excellent analytical skills and strong decision-making skills committed to resolution and compliance

Strong organizational, time and workflow management skills

We are a group of highly motivated and dynamic individuals supporting the largest search engine in our time. Our team’s principle is to put integrity in everything we do, which is supported by our HCL values. Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all. We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.

Over the past decade, HCL has been one of the fastest growing technology companies in the world.

What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.

Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.

Job Type: Full-time

Salary: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Austin, TX 78701: Reliably commute or planning to relocate before starting work (Required)

Experience:

Contract management: 2 years (Preferred)
Vendor management: 2 years (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: One location

Sumeru Global Technologies Private Limited

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