Specify the dollar size and/or impact of this position: $30M+

Does this position directly supervise other associates? No but coordinates the work of 5-6 others.

General Function and Primary Objective(s): Under the direction of the Chief Commercial Officer, provides support and collaborates with the Sales, Marketing, Finance & Operations staff.

We are seeking a dedicated Sales Operations Manager to provide excellent support to our sales team. Your daily job duties include preparing pricing documentation and contracts for customers, responding to customer calls and emails, and assisting the sales staff in completing customer and sales deliverables. You will also follow up with customers to ensure they are satisfied with their products and services (VoC), input data into our customer management system (CRM) and manage the sales department’s calendar. We prefer candidates who have at least 5 years of experience in Sales administrative / coordination roles.

Essential Duties and Responsibilities:

The following includes but is not limited to the duties and responsibilities; other tasks may be assigned.

1. Supports the development and distribution of marketing and sales materials.
2. Assists in production of advertising, marketing brochures, sales kits or other promotional materials.
3. Assists CCO with the coordination and interface with the Board of Advisors.
4. Initiates mailings and service sample requests within the department.
5. Assists in the Coordination of product photography for catalog production and other media outlet
6. Create and modify documents using Microsoft Office products such as Word, Excel and PowerPoint.
7. Assist in the coordination of the organization’s internal and external correspondence/ briefs.
8. Helps establish and maintain consistent corporate image throughout product lines, promotional materials, and events.
9. Coordinates and manages a 3rd party Lead Generation group.
10. Assists with sales commission management and accounting.
11. Assists with trade show and event planning
12. Process orders via email, phone and website.
13. In concert with accounting team, may check orders and invoices for accuracy.
14. Contact clients and sales team to obtain missing information or answer queries.
15. Update sales and customer records via CRM.
16. Generate monthly sales reports.
17. Manage new account setup and handoff to finance and operations staff.
18. Monitor and drive sales and account staff for key contract renewal and expirations.
19. In addition to these typical duties, may perform other duties as assigned and required.

Knowledge, Skills and Abilities:

· Very strong organizational and multi-tasking skills

· Excellent verbal and written skills

· Strong knowledge of sales performance metrics and KPIs

· Skilled with PC based computers and Microsoft Office Suite

· Minimum four-year college degree and 5 years of relevant experience

· Minimum of 4 years CRM use with primary suites such as SalesForce, Zoho, Hubspot.

· Keen ability to organize, digest and analyze data and disseminate to senior management, internal and external customers.

· Ability to communicate across multiple groups including but not limited to customers, internal managers, sales, accounts receivable, senior management and 3rd party service providers.

Work Environment:

· Basic office setting is normal; hybrid work environment (home office and future office in Austin, TX).

Values, Core Competencies, and Behaviors (5-7 most important):

· CUSTOMER FOCUS: Active listener to the Voice of Customer and the ability to interpret requests and implement a course of action.

· TEAMWORK: Ability to work with customers, sales force, credit and production to execute orders.

· SENSE OF URGENCY: An understanding of timing issues as they relate to orders, changes in art and production requirements.

· QUALITY FIRST: First quality products, first quality service and on-time delivery.

· ADAPTING TO CHANGE: The ability to effectively adapt to work in an environment of change, uncertainty, and ambiguity.

· RESPECT FOR PEOPLE: Shows appreciation for diversity in people’s opinions, experience, heritage, education, organization level, and gender. Treats others with dignity and respect. Behaviors indicate that associates are our most valued resources.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Willingness to travel:

25% (Preferred)

Work Location: Remote

Supply Chain Resource Group

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Sales Operations Manager