Who We Are Suralink is a venture-backed SaaS company that makes requesting and receiving sensitive information clear and easy. Our platform makes the lives of accountants, security practitioners, lenders, investors, and other professionals easier by giving them a simple way to request, receive, track, and manage their document collection and outbound processes. What we’re looking for Our team is seeking a Revenue Operations Manager who will implement and optimize operational systems and processes from lead to invoicing and reporting. You will be responsible for implementing and continuously improving our end-to-end process impacting the revenue cycle, from the moment a prospect considers a purchase (Marketing), to when the deal is closed (Sales), to their renewal and expansion (Customer Success). You will also be working with the teams to ensure our platforms and systems are used in the right way and that we have high-quality data for reporting. You’ll therefore be supporting processes for every stage within the customer journey to create a consistent experience throughout our sales cycle. You will need to understand our customer journey, finding areas of disconnect between functions and creating improvement solutions along the way. Working closely with marketing, sales, and customer success, you’ll help streamline the entire go-to-market process, providing a foundation for planning, collaboration, and communication.

What you’ll do:

Partner with sales, marketing, and customer success to drive operational improvements. Working to advise on projects to improve operations and then driving delivery of these improvements.
Establish and maintain scalable processes that ensure best practices in campaign and lead management.
Configure, optimize, and maintain the RevOps tech stack (workflows, automation, custom fields, conditional logic, custom reports, notifications, escalations, integrations, etc.)
Drive the centralization of KPIs/Goals/Performance and reporting for sales and marketing
Manage the revenue forecasting process in conjunction with sales leadership
Own the revenue ops strategy for the business, identifying the key areas to focus on and driving alignment with core stakeholders across the business
Manage the cleanliness of our data by utilizing data partners to append information, standardization rules, and segmented lists
Train internal teams on new RevOps apps, new feature adoption, or changes to existing tech stack processes.
Build, clearly define, and document RevOps processes What you’ll bring to the table
3-5 years of experience working in sales operations
Hubspot administration experience required
A high level of initiative and self-motivation
A passion for working collaboratively in a team environment
Ability to design and manage processes that improve the efficiency and discipline of the Sales, Marketing and Customer Success teams.
Experience with automating workflows and integrating CRM marketing tools with other systems.
Analytical and problem-solving skills with strong attention to detail
Experience training users on new functionality
Technically capable, excellent communicator and a desire to improve processes.

What you get: The chance to be a core member of SaaS startup experiencing strong growth. A company culture that is relaxed and open minded while valuing performance, the final product, and our customers. Headquartered in Salt Lake City, Utah, we also offer hybrid or remote working opportunities, PTO, competitive compensation, health benefits, 401K and the ability to grow with the Company.

Suralink Inc

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Revenue Operations Manager