Location - Chennai (Work from Office)

About the Role

Revenue Operations Analyst position available for a data driven professional to join our growing SaaS team. This role focuses on driving revenue growth through advanced analytics, process optimization, and cross-functional collaboration.

Key Responsibilities

1. Revenue Analytics & Business Intelligence

Analyze sales, marketing, and customer data to identify growth opportunities and performance gaps
Develop and maintain comprehensive dashboards in HubSpot, Power BI, and advanced reporting systems
Build automated workflows and sequences in HubSpot CRM for lead management and customer journey optimization
Conduct regular data analysis providing actionable insights to executive leadership team
Perform ad-hoc revenue analysis addressing specific business problem statements and strategic initiatives
Prepare monthly MIS reports and KPI dashboards for C-level review and board presentations

2. GTM Tech Stack Management & System Integration

Manage Go-to-Market tech-stack optimizing data infrastructure and system performance
Integrate CRM systems using APIs (REST/SOAP) with marketing automation, billing, and customer success platforms
Monitor and evaluate SaaS tools identifying cost-effective alternatives to enhance operational efficiency
Implement workflow automation between HubSpot and third-party tools

3. Data Systems & Revenue Operations Infrastructure

Lead data governance initiatives ensuring accuracy, consistency, and compliance across revenue databases
Address data structure challenges as part of continuous improvement and scalability planning
Collaborate with cross-functional teams (Sales, Marketing, Customer Success, Finance) to streamline revenue processes
Maintain data quality standards implementing best practices for clean, reliable, and actionable data

4. SaaS Metrics & Revenue Reporting

Deep expertise in SaaS metrics: ARR/MRR analysis, Customer Lifetime Value (LTV), Net Revenue Retention (NRR)
Advanced knowledge of Inbound, Outbound, and Churn metrics with predictive analytics capabilities
Cohort analysis and customer segmentation for retention and expansion strategies

5. Process Documentation & Optimization

Document process improvements updating Rules of Engagement (ROE) for GTM teams
Identify and implement efficiency enhancements reducing manual work and increasing automation
Create standard operating procedures for revenue operations workflows and data management

6. Cross-Functional Revenue Collaboration

Partner with Finance and Billing teams to validate bookings, revenue recognition, and forecasting accuracy
Collaborate with Engineering teams implementing GTM requirements and ensuring seamless system integrations
Work with Sales Enablement providing data-driven insights for performance improvement and training

Required Qualifications

Experience & Education

1-3 years progressive experience in Revenue Operations, Sales Operations, Business Operations, Data Analysis, or related analytical roles
Bachelor's degree in Business, Engineering, Economics, Finance, Mathematics, Data Science, or quantitative field
SaaS/Technology industry experience strongly preferred
Startup to scale-up environment experience valued

Technical Skills & Certifications

HubSpot expertise: Advanced workflows, reporting, and automation
Business Intelligence tools: Power BI, Tableau, Looker with dashboard creation and DAX experience
Data analysis proficiency: Advanced Excel/Google Sheets, SQL (intermediate to advanced level)
Marketing automation tools: Google Analytics, HubSpot Marketing Hub experience
Statistical analysis and predictive modeling for revenue forecasting and churn prediction
Python/R knowledge for advanced analytics (bonus qualification)
Data warehouse experience: Snowflake, BigQuery, or similar platforms (preferred)
GenAI tools and techniques proficiency with experience utilizing LLMs for business problem-solving

Core Skills & Mindset

Strong analytical and problem-solving abilities with attention to detail and accuracy
Excellent communication and presentation skills for C-level executive reporting
Cross-functional collaboration expertise working effectively across Sales, Marketing, CS, and Finance
Adaptability in fast-paced environment with strong work ethic and ownership mindset
Proactive, solution-oriented approach to complex business challenges

SURVEYSPARROW PRIVATE LIMITED

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Revenue Operations Analyst