Job Title: Sales Process Analyst

Department: North America

Reports To: President of North America and Global Marketing

FLSA Status: Exempt

SVP Worldwide, the world’s largest consumer sewing machine company, has an Internal Communications Specialist position available. The company and its three iconic brands - SINGER®, HUSQVARNA VIKING®, and PFAFF® - have delighted consumers for over 170 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters.

The global sewing machine industry is experiencing renewed growth, expected to grow at 6.7% annually. With a product portfolio inclusive of sewing machines, accessories, notions, garment care products, and software, it is an exciting time to join and grow a career with us!

The global corporate headquarters is located near Nashville, TN (USA) and is supported by regional headquarters/sales offices in Milan (Italy), and Mexico City (Mexico). Combined with 170+ US retail stores in 36 states, manufacturing facilities across Asia and Latin America, multiple R&D centers, a software development center in Europe, and a global supply chain with distribution centers in all regions, we are proud to reach consumers in more than 25 countries on five continents.

SVP Worldwide continues to weave our culture into the fabric of our team members by living out our core values of Integrity, Trust, Teamwork, and Customer Focus. As our industry continues to grow, there are vast opportunities for new team members who share our commitment to delivering the world’s finest sewing products, services, and overall customer experience. Explore current career openings at SVP Worldwide locations worldwide, right here and now.

The Sales Process Analyst will be responsible for generating sales insights through analytics, KPIs, and metrics. They will do so by demonstrating resourcefulness in gathering and reporting; creating end-to-end data strategies; and identifying and integrating data linkages to drive efficiency and agility.

Job Responsibilities

Serves as point of contact for leading the development of analytics to be used in identifying issues and risks, collecting information for enterprise decision-making, and providing value-added services to the North America sales team.
Serves as point of contact for the development and maintenance of benchmarking efforts.
Lead efforts to develop, test, and implement financial data collection and measurement tools, by combining internal and external data that effectively drives the company’s service lines strategies while identifying and creating automation opportunities to increase reporting efficiencies, leading this effort at times.
Develops and guides monthly reporting and senior management summaries preparation along with supporting financial and operational models
Prepare simple weekly dashboard reports for the North America business
Collaborate with sales managers/leaders often to develop new metrics/analytics ideas and improvements
Provides input to decision-makers where changes in operational processes may be needed and/or reporting implications
Take leadership role in training stakeholders on newly developed analytical tools and products
Reporting on key performance indicators and metrics to assess sales effectiveness and achievement of the function’s goals and objectives
Generating insights through analytics, delivering actionable data to key stakeholders in a variety of reporting mediums (Power BI, PPT, XLS, Google Sheets, Google Slides, GA4)
Analyzing external data sources to support sales strategies and programs
Providing business support through ad hoc analysis and guidance, including third-party information sources to account managers, regional managers, and sales leadership
Improving and evolving processes, metrics, and job duties to improve efficiency, accuracy, and sales growth

Qualifications:

Bachelor's degree required, MBA preferred
5-7 years of experience in data product ownership and leadership, problem identification and definition, data product development and delivery to end users
Knowledge of data collection techniques and interpretation
Familiarity with modern BI platforms and ability to quickly generate meaningful analyses using these tools
Ability to manage multiple competing priorities and stakeholders, keeping each audience informed of project status and deliverable completion
Knowledge of descriptive statistics to analyze statistical data and prepare estimates.
Proficient in Google Suite and Microsoft Office products
Expertise in written and verbal communication required
ERP experience required
Experience building reports
Strong to advanced knowledge and understanding of sales and sales operations processes, system functionality, and sales operations strategy.
Strong passion for data & analytics and bringing structure and collaborating with a range of business and technical stakeholders to rapidly deliver real value
Experience working on technology- or data-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or business analyst
Demonstrated ability to turn analytics into insights and insights into action.
Great at developing new relationships, forming strong stakeholder relationships, thoughtfully communicating, driving positive change, and highly innovative and collaborative

You will need to be able to complete all physical requirements of the job with or without a reasonable accommodation, including:

Occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer, etc. as well as have the ability to remain in a stationary position 50% of the time
Communicate effectively with customers through multiple forms of technology, including telephone and computer. Must be able to receive and convey information
Required to retrieve or reposition products like sewing machines weighing up to 50 pounds

The Employer retains the right to change or assign other duties to this position.

Work Environment/Location/Flex Arrangement:

SVP Worldwide offers a fast-paced and ever-changing environment. As part of our Flexible Workplace Policy, this position will be (remote based) or (hybrid based in our company HQ in LaVergne, TN). This role may include domestic (and/or international) travel up to 10%.

Why You Will Love Being a Part of the SVP Worldwide Team:

We take care of our team! We offer a competitive benefits package including multiple health plan options comprised of vision and dental plans, 401K plan, life insurance, disability insurance, pet insurance, parental leave, generous employee discounts, and paid time off benefits including wellbeing days.

At SVP Worldwide, we celebrate diversity, equity, and inclusion and strive to employ a unique workforce that is reflective of our consumers across the globe. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

SVP Worldwide is an equal opportunity employer and makes employment decisions based on merit and qualifications. SVP Worldwide prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

In The News:

In 2021, SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to supporting SVP Worldwide’s continued growth and to bringing additional financial and operational resources to help accelerate the company’s efforts.

Like what you see? Then come “sew” and grow your career with us!

SVP Worldwide

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