Sales Operations Coordinator

Description

Title: Sales Operations Coordinator

Salary: $60-70k based on experience

Location: Preferences given to candidates in the Minneapolis metro

Reports to: Operations Manager

About Swannies: Swannies is a modern golf lifestyle brand fueled by community, sustainability, and fun.

Job Description:

This role serves as a critical link between the sales, operations, and inventory teams — owning the custom order queue, resolving unapproved orders, and ensuring clean handoffs from rep submission to manufacturer. They also manage cross-functional reporting in ApparelMagic, supporting department heads with report creation and upkeep, while owning key sales dashboards and performance reports.

On the sales support side, the role ensures data consistency across teams, maintains and evolves the rep guidebook, presents process updates during monthly sales calls, and manages the Sales Support inbox for administrative needs. This position plays a major role in keeping the sales engine running smoothly, both operationally and strategically.

Specific Role Responsibilities:

ORDER QUEUE + CUSTOM

Act as the liaison between sales and operations on any required order edits or system inventory related issues – owning the necessary action when necessary
Create processes to quickly identify unapproved orders and move the needle to get these items resolved as quickly as possible. Work cross functionally with inventory, art and sales to shrink this unapproved queue.
Own the custom order queue from rep submission through submission to the manufacturer for headwear, polos, layers, and tees.

REPORTING

Go to contact for any questions on reporting within ApparelMagic. Working with different departments to help create sustainable reports department heads can update on their own.
Responsible for supplying the sales team and sales management team with updated reporting. Including but not limited to the Reporting Sheet, Master Key Sheet, Rep Dashboards, Management Group Sheet, Weekly Leaderboard Emails & Invoice Report.
Assist in training and educating department heads on how to pull ad-hoc reporting.

SALES SUPPORT

Work cross functionally with Corporate & Key Retail teams to establish consistent data across the Sales Department
Work with the sales team to iterate on the rep guidebook season over season
Own & present operational & sales operation process updates during the All Sales Team Call & All Sales Team Training Call each month.
Manage the Sales Support email – assisting with one-off administration asks from reps (W-9, Insurance Information, Vendor Packet Completion)
Handle other administrative tasks that assist in the sales team operating efficiently (account creation, RepSpark order reviews, POP fixture order requests).

Salary

$60,000 - $70,000 per year

Swannies Golf

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Sales Operations Coordinator