We are looking for a highly intelligent, proactive, and results-driven Business Operations Manager to work closely with senior management and oversee cross-functional operations, employee performance, recruitment evaluation, interviews, and process improvement.
This is not a traditional administrative, coordination, or routine project management position. We need a strong problem-solver and decision-maker who can quickly grasp different business functions, identify operational bottlenecks, challenge outdated processes, evaluate talent, and implement practical solutions.
Your scope will span multiple functions including SEO, AI/Software Development, Social Media, Recruitment, eCommerce, and general operations. While you do not need to be a hands-on technical expert in every domain, you must be capable of rapidly understanding technical and business concepts and determining whether a team member or candidate genuinely knows their work.

Key Responsibilities
1. Cross-Functional Interviewing & Hiring Support

Conduct and participate in rigorous interviews for both technical and non-technical roles (SEO, AI, Python/software development, social media, recruitment, and eCommerce).
Design practical, situational interview questions that test real-world knowledge, problem-solving ability, and ownership rather than standard scripted answers.
Filter out candidates who exaggerate their experience, ensuring zero wasted time on weak profiles.
Deliver clear, actionable interview feedback and hiring recommendations to senior leadership.

2. Employee & Performance Management

Monitor team performance, productivity, accountability, and the quality of output across departments.
Identify performance gaps, operational friction, and root causes of underperformance.
Ensure clear alignment on responsibilities, deliverables, and expectations across teams.
Identify employees requiring targeted support or performance management, and escalate serious issues with practical recommendations.

3. Operations Management & Process Improvement

Manage, optimize, and scale day-to-day cross-functional operations.
Replace inefficient workflows with streamlined systems, Standard Operating Procedures (SOPs), checklists, and transparent reporting mechanisms.
Cut down unnecessary meetings and repetitive administrative tasks to maximize organizational velocity.
Take absolute ownership of operational roadblocks from identification through to permanent resolution.

4. Strategy & Problem Solving

Analyze business challenges independently, drilling down to root causes rather than treating surface symptoms.
Research, recommend, and implement AI tools, automation, and productivity technologies to supercharge output.
Challenge ineffective legacy processes and champion innovative, high-efficiency workflows.

5. Senior Management Support

Act as a trusted extension of senior leadership on critical business priorities and special projects.
Prepare concise reports, track strategic initiatives, and ensure flawless follow-through across departments.

Required Skills & Competencies

6+ years of professional experience in business operations, management consulting, program management, or agency/startup operations.
Exceptional analytical, critical thinking, and problem-solving abilities.
High emotional intelligence with strong communication, interpersonal, and decision-making skills.
Ability to understand new, complex business or technical concepts at lightning speed.
Proven experience evaluating talent, conducting interviews, and managing cross-functional teams.
Fearless attitude toward challenging assumptions and asking difficult questions.
Extreme ownership, accountability, and execution focus with minimal supervision.

Preferred Background

Candidates with backgrounds in Business Operations, Management Consulting, Program/Project Management, eCommerce Operations, Digital Operations, or Startup/Agency Operations.
Prior hands-on experience working directly with founders, CEOs, or executive leadership.

Who Should Apply?

You think beyond your job description and constantly look for better ways to operate.
You are intellectually curious, highly proactive, and comfortable making high-stakes decisions.
You love technology, automation, and AI.
You enjoy cutting through ambiguity and turning ideas into immediate action.

Who Should NOT Apply?

Candidates who require constant micro-management and step-by-step instructions.
Professionals whose primary skill is task-tracking and forwarding follow-ups rather than problem-solving.
Individuals who avoid difficult conversations or are uncomfortable making tough operational calls.
Candidates with management titles but limited hands-on execution or problem-solving experience.

Pay: ₹95,000.00 - ₹100,000.00 per month

Application Question(s):

Have you personally interviewed candidates for more than one functional area (e.g., technical, marketing, SEO, HR/recruitment, eCommerce)?
Do you have hands-on experience managing employee performance, accountability and productivity—not just coordinating projects?
Tell us about one operational problem you identified yourself, the solution you proposed, and the measurable result.
If you had to interview an AI Developer or SEO Specialist tomorrow but were not an expert in that specific field, how would you determine whether the candidate actually knows their work?
Describe a situation where you disagreed with an existing company process and independently proposed or implemented a better approach.
Are you comfortable directly challenging a senior manager or founder when you believe their approach is inefficient, provided you can support your position with facts or reasoning?

Work Location: In person

Swastika Web Technology

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