Imagine a world dedicated to Security without Compromise. Synack, headquartered in Silicon Valley, protects leading global organizations by reducing companies' security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world's best and most trusted team of ethical hackers who test through our powerful and controlled platform to deliver real security without compromise.

At Synack, we aren't afraid to think outside the box or take on big challenges. Backed by top-tier venture capital firms including Kleiner Perkins Caufield & Byers, Microsoft, and Google Ventures, Synack's mission is to leverage global security talent coupled with advanced technology to help enterprises discover security vulnerabilities before they become business problems. Discover the possibilities at Synack!

We are looking for a talented Sales Operations Deal Desk Manager who becomes a trusted advisor to the sales team and helps structure deals and RFP/RFI responses that adhere to high standards and represents Synack's capabilities, qualifications and professionalism. This person will play a key role in helping Synack reach new levels of growth and scalability. Sounds interesting? Keep reading…

Location: Individual must reside in the San Francisco Bay Area

Here's what you'll do

Primary point of contact for all the departments involved in the completion of non-standard deals
Guide team to best pricing and deal structure to maximize revenue and delivery of offering
Become a trusted advisor to the sales team and work with sales reps to structure deals that best meet customer and Synack needs and goals
Ensure Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
Partner with Product Marketing on quote and proposal templates for use by Synack sales reps and partners and standardize wherever possible
Develop a process for non standard deals to be reviewed, approved, tracked and actioned
Participate in pricing, packaging, new product introduction initiatives and ensure policies, guidelines and end to end process are in place to handle new product/offering releases
Managed price lists, products and quotes in Salesforce
Own the approval matrix and approval automation
Partner with Product Marketing and Sales Enablement on changes in processes, policies, best practices and develop/execute on a rollout and training plan
Own the order process desk; responsible for processing all new orders secured by the sales team
Identify and scope process and systems changes that improve operations for Sales and back office organizations
Create and manage an RFP / RFI database (questions, answers and completed submissions)
Partner with Sales Enablement and/or train sales & stakeholders on the process for completing RFPs / RFIs
Project manage RFP / RFI responses. Write answers and partner with all necessary players to complete responses in a timely and professional manner
Review quotes, proposals, presentations, RFPs/RFIs before they are delivered to the prospect/customer for consistency, accuracy and to ensure compliance with company protocols and standards. Ensure presentation is effective and professional
Partner with IT to rollout and manage the platform Whistic

Here's what you'll need

Bachelor's degree or equivalent experience
5+ years of professional experience in a customer facing role and Sales/Business Operations function
Comfortable with change and an ability to thrive in a fast-moving environment
Excellent communication skills, both verbal and written
Ability to learn quickly in a dynamic and collaborative environment
Strong business acumen, organizational, time management skills and attention to detail
Proficient with Google and Microsoft Office products
Strong experience with Salesforce
Ability to process a high volume of transactions with accuracy and integrity
Critical thinking skills to observe, interpret, analyze, infer and explain information in a clear and concise way.
Strong analytical skills with a keen attention to detail
Adept at project management and cross-functional collaboration

Ready to join us?

Synack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. We strive to be inclusive of Race, Ethnicity, Religion, Sex, LGBTQ+, Veterans, Disabilities, and Age. Synack welcomes you!

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Sales Operations Deal Desk Manager