Description

Summary of This Role

The Senior Sales Operations Specialist plays a central role in keeping the Global Payment’s Software division sales organization running efficiently and effectively. This position supports the Director of Sales Operations with the operational infrastructure that supports the sales team, by improving visibility into performance, strengthening processes, and maintaining the operational systems that support revenue growth. The role requires a mix of analytical thinking, process discipline, and strong communication. The ideal candidate enjoys building structure, solving problems, and adapting to changing business needs.

What Part Will You Play?

Develops, maintains, and continuously improves sales reporting and analytics, providing regular pipeline updates, deal activity summaries, and trend analyses for the sales team and leadership based on data such as Salesforce or Gong.
Utilizes BI tools such as PowerBI to display and translate data into clear, actionable insights for multiple audience levels.
Develops a thorough understanding of current sales workflows and end-to-end operational processes. Proactively identifies inefficiencies, proposes improvements, and owns the documentation of standard operating procedures, playbooks, and process guides to ensure consistency and scalability.
Serves as the primary coordinator for client requests across cross-functional organizations including Client Assurance, Legal and others.
Manages the sales team's technology stack, including Salesforce, Gong, Docusign, Vidyard, and others. Maintains a working knowledge of each tool's capabilities, supports team adoption, and evaluates new tools as business needs evolve.
Assists in preparing materials and reports for internal stakeholders and leadership. Communicates pipeline updates and operational changes to appropriate parties in a timely manner.
Serves as a reliable operational resource by staying current on products, systems, and evolving business needs.
Hybrid, 3 days a week in office at our Windward Offices, Alpharetta, GA

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: No degree Specified
Typically, Minimum 6 Years Relevant Exp
Related Experience
Expertise in BI tools such as Power BI or Tableau
Familiarity with CRM platforms (e.g., Salesforce) and common sales tools

Preferred Qualifications

Typically, Minimum 8+ Years Relevant Exp
Previous experience in the software and SaaS industry

What Are Our Desired Skills and Capabilities?

Skills / Knowledge — Applies professional concepts and a solid understanding of business objectives to resolve moderately complex issues. Works independently but may seek guidance on novel or high-stakes projects.
Job Complexity — Analyzes operational situations and data to identify root causes and recommend improvements. Comfortable managing multiple workstreams simultaneously and adapting to shifting priorities. Works cross-functionally across organizations outside area of expertise.
Supervision — Self-starter who takes initiative and drives projects forward. Works independently on assigned responsibilities with general oversight. May provide guidance or support to less experienced team members on an ad hoc basis.
Industry Knowledge — Advanced knowledge of the Software/SaaS industry.
Decision Making — Exercises sound judgment in day-to-day decisions and escalates appropriately. Acts with a bias toward resolution and follow-through.
Technology Proficiency — Comfortable learning and managing multiple tools across a sales tech stack. Able to develop a functional understanding of how tools connect, where gaps exist and how they can be leveraged to reduce friction in the sales process and directly support revenue growth.
Process & Documentation — Demonstrated ability to map existing workflows, identify gaps, and translate improvements into clear, repeatable documentation. Takes ownership of a process from assessment through ongoing maintenance.
Reporting & Analytics — Proficient in building and maintaining operational reports and dashboards. Able to present data clearly to both operational and executive audiences. Uses a variety of systems, such as Salesforce or Gong. Expertise in BI tools such as Power BI or Tableau.
Communication – Excellent written and verbal communication; comfortable presenting findings cross-functionally and to leadership.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

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Senior Sales Operations Specialist