TalentWorld is recruiting a Director of Sales and Operations (DTC) for one of its valued partners, a well-established consumer technology organization recognized for its innovation in security and connected device solutions.

In this senior leadership role, you will lead revenue growth across Direct-to-Consumer and retail channels while overseeing sales, merchandising, marketing collaboration, customer service, and operational execution. This role plays a key part in shaping commercial strategy, optimizing performance, and delivering an exceptional end-to-end customer experience.

What’s in it for you

A competitive compensation package around $150k + Bonus and comprehensive benefits are offered, with compensation determined by experience and leadership scope. This role offers strong visibility, influence, and long-term growth potential.

Additional highlights include:

Ownership of multi-channel sales and operations strategy
Executive-level impact on revenue growth and operational performance
Opportunity to lead and scale cross-functional teams
Exposure to fast-growing eCommerce and consumer technology markets
A dynamic, data-driven environment focused on innovation

Director of Sales and Operations Responsibilities

Develop and execute short- and long-term strategies across DTC and retail channels to drive sustainable growth
Lead sales forecasting, target setting, KPIs, and performance management across sales and operations teams
Oversee merchandising, pricing, and promotional strategies in partnership with Marketing and Product teams
Ensure operational readiness across eCommerce platforms, fulfillment, customer service, and sales support
Analyze market trends, customer insights, and competitive data to inform go-to-market initiatives
Drive cross-functional initiatives focused on revenue growth, efficiency, and customer experience
Partner with Supply Chain on inventory planning, forecasting, and sell-through optimization
Build, mentor, and lead high-performing teams while fostering a collaborative, results-driven culture
Manage key external partners, agencies, and service providers

Director of Sales and Operations Qualifications

Post-secondary degree in Business, Marketing, or a related field; MBA considered an asset
10+ years of progressive leadership experience in sales, operations, or commercial roles
Proven success driving multi-million-dollar revenue growth across DTC, eCommerce, and/or retail channels
Experience leading cross-functional teams and complex, multi-channel operations
Strong understanding of pricing, promotions, merchandising, and performance marketing
Solid operational knowledge including inventory management, order management, and P&L oversight
Analytical, data-driven leader with strong communication and influencing skills
Experience with CRM, ERP, and eCommerce platforms (e.g., Shopify, Salesforce, SAP) considered an asset

This posting is for a position that is currently vacant within one of our client organizations.
Accommodation is available upon request to support your participation during all stages of the recruitment process.
TalentWorld is a Canadian leader in staffing, offering diverse opportunities for professional growth, flexible work environments, and career advancement. Embracing diversity, all are welcome to apply.
Please note that AI tools may be used to support the screening, assessment, or selection of applicants for this position.

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