Your tasks

Provide exceptional customer service to TASCHEN clients
Manage customer inquiries in English (additional languages are a plus) in a professional and timely manner
Oversee order management, including handling payment and shipping issues
Support of our sales colleagues and contribute to ensure smooth operations
Coordinate with Sales, Logistics, Production, Finance, and Controlling departments to address and resolve order-related issues
Continuously seek ways to improve service processes and enhance the customer experience
Adapt to changing priorities and handle multiple tasks simultaneously

Your profile

Appropriate work visa, to work in London, UK or Los Angeles, USA
Completed commercial training or a degree in business administration or a comparable field of study
Proven experience in sales operations, customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
Strong understanding of both B2B and B2C sales processes and customer service principles
Excellent communication and interpersonal skills
Proficiency in English; proficiency in German, French or Spanish is a significant plus
Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central
Experience with Zendesk (or other ticket handling system)
Ability to work effectively and structured in a fast-paced and dynamic environment
Strong problem-solving skills and attention to detail
Analytical thinking and quick comprehension
Flexibility and ability to work under pressure within an international team
Interest in the topics of our program

We offer

A dynamic, committed, international team
A diversified and demanding job within an exciting and international work environment with plenty of scope for development and growth
The opportunity to work across an exciting and diverse range of products
An open business culture with a flat organizational structure and rapid decision-making processes

Job Type: Full-time

Pay: £22.46-£27.05 per hour

Work Location: In person

TASCHEN

New Jobs