Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

What we offer in return:

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Job Description

The Inside Sales Operations Executive is a newly created role responsible for supporting the Inside Sales team by managing the operational, administrative, and transactional activities associated with customer renewals and sales processes. The role focuses on order processing, invoicing, opportunity management, contract administration, and customer support to ensure accurate and efficient execution of renewals and transactions.

Working closely with Inside Sales Executives, Finance, Legal, and Customer Support teams, the role ensures data integrity, SLA compliance, and a seamless customer experience throughout the customer lifecycle. The successful candidate will help drive operational excellence by maintaining accurate records, supporting pipeline and forecasting activities, executing multi-year renewals, resolving customer inquiries, and identifying opportunities to improve processes and efficiency.

This is a hybrid role requiring the successful applicant to attend our Philadelphia office three days per week, with the remainder of the time working remotely.

Key Responsibilities

Order Processing & Contract Administration

Prepare, validate, and process customer order forms accurately and within agreed timelines.

Verify customer information, pricing, entitlement, and contract terms prior to submission.

Maintain accurate contract and customer documentation for compliance and audit requirements.

Track order status and proactively manage follow-up actions to ensure timely completion.

Invoicing & Customer Service Support

Manage invoicing processes for renewals, amendments, and new transactions.

Liaise with CS to resolve billing issues, payment queries, and invoicing discrepancies.

Support revenue recognition processes by ensuring accurate transaction records.

Assist with month-end and quarter-end activities related to renewals and sales operations.

Maintain accurate financial documentation and reporting records.

Opportunity & Renewal Management

Maintain and update Salesforce records to ensure opportunity and customer data accuracy.

Monitor renewal opportunities and identify contracts requiring attention or escalation.

Manage the administration and execution of multi-year renewal agreements under $20K.

Ensure contract terms, pricing, and renewal schedules are accurately reflected in internal systems.

Support contract amendments, modifications, and customer communications throughout the renewal process.

Coordinate with stakeholders to ensure successful and timely renewal completion.

Support renewal pipeline management, forecasting, and performance reporting activities.

Ensure accurate tracking of customer interactions, contract status, and renewal progression.

Customer & Internal Support

Provide timely and professional support for customer and internal inquiries relating to renewals, contracts, orders, and invoicing.

Deliver a high standard of customer service and ensure a positive customer experience.

Partner with Inside Sales Executives to prioritise workloads and support revenue-generating activities.

Act as a trusted point of contact for operational and transactional queries.

Qualifications

Experience in sales operations, customer support, or administrative roles

Experience in B2B environments, particularly with subscription or renewal-based business models

Ability to prioritize tasks and manage multiple customer accounts efficiently

Previous exposure to Salesforce and SAP preferred

Strong Microsoft Office skills, particularly Excel for data management

Excellent verbal and written communication skill

Strong work ethic and organizational skills to maintain accurate records and meet tight deadlines.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

Closing Date: Applications will close on Friday September 4, 2026.

Hourly pay of approx. $31 per hour commensurate with experience.
15 paid vacation days
10 paid sick days
2 paid floating holidays
Paid parental leave
Paid leave for life events; i.e. wedding or moving
Medical, dental, & vision benefits
4 paid volunteering days per year
Paid day off for your birthday
401(k) match
Flexible working schedule
Seasonal social and charitable events
Training and development
- We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

All your information will be kept confidential according to EEO guidelines.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/

Taylor & Francis Group

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Inside Sales Operations Executive