WHO ARE WE?

Tecala is an award-winning technology services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team. We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers.

You have the opportunity to become part of a supportive team, working together to make a difference for our customers. If you are passionate about providing excellent service, keen to learn and stretch yourself, then you will thrive with us.

ABOUT THE ROLE:

In this role you will serve as a vital support resource to our Business Operations. Reporting to the Sales Support Team Leader, you’ll gain exposure to a variety of significant projects involving multiple stakeholders.

The successful candidate will ensure:

The accuracy of the data that is entered into our key systems.
Our orders and backorders are efficiently handled while providing regular updates to key parties.
Skilful coordination of our deliveries, proactively addressing issues when they arise.
Customer inquiries are responded to promptly and professionally to help maintain our stellar customer satisfaction.
Seamless collaboration with various internal teams to support our operations.
Our Norwest office runs smoothly by undertaking general office administration tasks that are assigned.

WHAT WE'RE LOOKING FOR

While prior experience is preferred, we welcome applications from candidates who have the desire to make a meaningful impact and grow their career in a supportive, energetic environment. Your communication skills and initiative will be the key factors that set you apart from other applicants.

You’ll need to be proficient in Microsoft Office Suite and possess strong computer skills. Attention to detail, effective time management, and prioritization skills are essential for success in this role.

Teamwork is important to us. You will need to be able to work both independently and as part of a larger team. Being able to build relationships across the business and our customers and problem-solving skills are qualities that will support your success in the role.

WHAT WE CAN OFFER YOU

As part of our team, you'll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia's Best Workplaces in Technology 2024.

We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development. We have listed some of those benefits below for you:

Paid Birthday Leave
Health & Wellness perks, including discounted gym membership.
Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system
Access to Career Pathways so you can continue to build a career in the business.
Reward & Recognition Program where you can also thank and reward your team mates
Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
Employee Assistance Program (EAP)

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we've got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

Job Types: Full-time, Permanent

Pay: From $68,000.00 per year

Benefits:

Employee discount
Employee mentoring program
Gym membership

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Performance bonus

Application Question(s):

Do you have customer service experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
How many years' experience do you have as a Sales Operations Coordinator?

Experience:

administrative: 1 year (Preferred)

Work Authorisation:

Australia (Required)

Location:

Norwest, NSW 2153 (Required)

Work Location: In person

Tecala ICT Pty Ltd

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Sales Operations Coordinator