Business Operations and Compliance Specialist

Job Type: Full-time, Permanent
Location: India
Work Arrangement: Remote initially, transitioning to hybrid or in-office in 2027
Department: Business Operations
Reports To: Chief Operating Officer

About the Role

We are a growing managed services provider and technology reseller delivering managed IT services, technical support, cloud solutions, cybersecurity services, software licensing, technology projects, and compliance support.

We are hiring a Business Operations and Compliance Specialist to support the Chief Operating Officer in managing internal operations, maintaining business processes, coordinating compliance activities, and improving accountability across departments.

This is a permanent business operations role. It is not a temporary project management position.

The successful candidate will work across Finance, HR, Sales, Service Delivery, Technical Support, and leadership to ensure operational tasks are documented, assigned, completed, and reported accurately.

Key ResponsibilitiesBusiness Operations

Support the COO in managing company-wide operational processes
Maintain operational workflows, checklists, procedures, and internal controls
Coordinate activities between Finance, HR, Sales, Service Delivery, and Technical teams
Track deadlines, assigned owners, dependencies, risks, and overdue items
Follow up with department leaders and employees on incomplete operational tasks
Identify process gaps, duplicated responsibilities, and workflow issues
Recommend practical process improvements
Maintain records of operational decisions, approvals, and action items
Support recurring operations meetings and document follow-up actions
Escalate major delays, risks, or compliance concerns to the COO

Client Onboarding and Offboarding

Maintain the client onboarding and offboarding workflow
Coordinate tasks across Sales, Finance, Service Delivery, and Technical teams
Track completion of contracts, billing setup, technical requirements, documentation, and approvals
Support structured handoffs between Sales, Projects, and Managed Services
Monitor onboarding timelines and report delays
Confirm required client documentation is complete and stored correctly

Technical teams will remain responsible for technical implementation and support activities.

Employee Onboarding and Offboarding

Coordinate employee onboarding and offboarding checklists
Track responsibilities assigned to HR, IT, Finance, and department managers
Confirm that equipment, system access, documentation, training, and approvals are completed
Follow up on missing or delayed tasks
Maintain accurate onboarding and offboarding records

HR will continue to own recruiting, employment agreements, employee relations, payroll coordination, personnel records, and employment compliance.

Policies, SOPs, and Documentation

Maintain the company’s policy, procedure, SOP, and how-to guide register
Track document owners, approval status, review dates, and completion deadlines
Work with department leaders to identify missing or outdated documentation
Maintain approved templates, formatting standards, and version control
Confirm approved documents are stored in the correct location
Coordinate scheduled policy and procedure reviews
Report overdue or incomplete documentation to the COO

Department leaders will remain responsible for writing and approving the content related to their functions.

SOC 2 and Compliance Support

Support the company’s SOC 2 readiness and ongoing compliance activities
Maintain control trackers, evidence registers, compliance calendars, and remediation lists
Coordinate evidence collection across Finance, HR, IT, Security, Sales, and Operations
Follow up with control owners on outstanding tasks and evidence
Organize policies, reports, screenshots, approvals, and supporting records
Support meetings with external compliance consultants and auditors
Track compliance gaps and remediation activities
Escalate overdue controls or significant risks to the COO
Help integrate compliance requirements into daily business operations
Support other compliance frameworks as the company grows

This role does not serve as the company’s auditor or technical security engineer.

Operational Reporting

Prepare weekly and monthly operations reports
Maintain dashboards for operational tasks, compliance progress, onboarding, documentation, and internal initiatives
Report risks, blockers, overdue actions, and recurring issues
Maintain accurate records of assigned owners and completion dates
Support the COO with data required for leadership reviews
Help develop measurable operational KPIs

Vendor and Asset Records

Maintain vendor operational records, agreements, reviews, and assigned owners
Support vendor onboarding documentation and review activities
Coordinate asset tracking with Finance and Technical teams
Maintain records of company equipment and assigned assets
Support periodic asset and vendor reviews

Finance will continue to own purchasing, purchase orders, budgets, payments, and financial approvals.

Required Qualifications

3 to 5 years of experience in business operations, compliance operations, technology operations, PMO support, internal controls, or a related position
Experience working in a technology company, IT services provider, managed services provider, SaaS company, cybersecurity company, or consulting environment
Experience coordinating activities across multiple departments
Understanding of business processes, operational controls, and process documentation
Familiarity with SOC 2, ISO 27001, audit readiness, information security compliance, or similar frameworks
Strong documentation, reporting, and organizational skills
Ability to professionally follow up with task owners and escalate delays
Strong written and verbal English communication skills
Strong attention to detail
Ability to work independently and manage multiple priorities
Proficiency with Microsoft 365, including Excel, Word, Teams, Outlook, and SharePoint
Willingness to transition to a hybrid or office-based arrangement in 2027

Preferred Qualifications

Experience working for an MSP or technology reseller
Experience supporting a SOC 2 or ISO 27001 implementation
Experience with Zoho One, Zoho Projects, Jira, Asana, Monday.com, or similar platforms
Familiarity with managed IT services, cloud services, cybersecurity, licensing, and technical projects
Experience maintaining policies, SOPs, audit evidence, or internal control documentation
ITIL, project management, ISO 27001, compliance, or audit-related training
Experience working with international or distributed teams

Work Arrangement

This position is currently remote within India.

The company expects to transition to a hybrid or office-based work environment in 2027. The selected candidate must be willing and able to report to the future office location when required.

The office location, schedule, and transition timeline will be communicated in advance.

Benefits

Competitive salary based on experience
Full-time, permanent employment
Remote work during the initial employment period
Company-provided laptop and required equipment
Paid annual leave
Paid sick leave
Paid company holidays
Health or medical benefits based on the final employment package
Performance reviews
Professional training and development opportunities
Exposure to international technology and compliance programs
Career growth opportunities within Business Operations and Compliance
Opportunity to help standardize and improve a growing technology organization

Holidays and Leave

Employees will receive:

Paid annual leave
Paid sick leave
Company-observed holidays
Leave required under applicable Indian employment laws
An annual company holiday calendar

Final leave allowances, medical benefits, and holiday details will be confirmed in the employment offer.

What This Role Does Not Own

This role does not directly own:

Accounting, bookkeeping, payments, payroll, or purchase order issuance
Recruiting decisions, employee relations, or HR investigations
Technical engineering, help desk support, or system administration
Sales quotas or client account management
Executive operational decisions
Writing every department policy or procedure

The Business Operations and Compliance Specialist supports the COO by maintaining processes, coordinating work, tracking completion, preparing reports, and escalating operational risks.

Ideal Candidate

The ideal candidate is organized, dependable, process-oriented, and comfortable working across several departments.

You should be able to take an informal process, document it clearly, track responsibilities, follow up with assigned owners, and provide accurate updates to leadership.

You should also be comfortable supporting compliance requirements without treating the role as only a short-term audit project.

Success in This Role

Success will be measured by:

Accurate and current operational workflows
Timely completion of assigned cross-department tasks
Improved client and employee onboarding
Organized policies, SOPs, and internal documentation
Progress toward SOC 2 readiness and ongoing compliance
Accurate weekly and monthly reporting
Reduction in overdue tasks and recurring operational issues
Improved accountability across departments
Complete and organized compliance evidence

Pay: ₹700,000.00 per year

Benefits:

Paid time off

Work Location: In person

Technology services

New Jobs

Business Operations and Compliance Specialist