Job Title: Director Sales Support Operations

Reports to: Chief Executive Officer

Work Location: Midtown Manhattan

Job Schedule: Full time, in-office

Salary Range: 130-150k

About Tekscape:

Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Based on our engineers’ deep technical knowledge and leveraging our strategic relationships with the world’s leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration.

Summary:

The Director Sales Support Operations plays a pivotal role in orchestrating the efficiency and effectiveness of our sales operations. This role leads a team responsible for providing comprehensive support to our client success, account management and business development professionals, enabling them to focus on cultivating client relationships while the sales operations team manages administrative and logistical functions.

This role serves as the primary liaison between the sales team and other departments within the organization, ensuring seamless communication and coordination. This role involves extensive collaboration with third-party vendors and distributors to secure optimal data flow. pricing and logistics for products and services to be sold, shipped and serviced to our clients.

Job Duties & Responsibilities:

Oversee the preparation of sales quotes for products and services, ensuring timely delivery to meet service level agreements
Manage the registration of sales deals with relevant manufacturers (such as Cisco, Dell, HP) to maximize discounts and incentives
Lead all activities related to agreement renewals, including vendor subscriptions, by overseeing quoting, pricing, and quote delivery for clients
Facilitate the conversion of successful sales opportunities into (as applicable) sales orders for purchasing, projects for professional services and service agreements
Maintain meticulous oversight of sales documentation to ensure adherence to company policies and procedures
Ensure accurate and up-to-date recording of sales opportunity data within the CRM system (ConnectWise)
Generate reports and dashboards to monitor department performance metrics and key performance indicators (KPIs), identifying areas for improvement and growth
Assist in the preparation of presentations for sales meetings and reviews
Coordinate internal meetings and communications to keep the sales team informed and aligned with organizational objectives
Provide prompt responses to customer inquiries and offer support for sales-related activities as needed
Conduct training sessions and collaborate with the sales team to ensure timely follow-up on tasks within the CRM system (ConnectWise)
Work closely with Finance regarding client related billing, credits, and other account administration

Qualifications:

Bachelor’s degree in business, management, sales or a related field (preferred)
Proven experience in sales support and customer service
IT MSP experience strongly preferred
Experience with ConnectWise Manage and ConnectWise Sell
Product knowledge for selling Cisco and Microsoft solutions to customers
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Excellent communication, organization, and problem-solving skills

Tekscape employees enjoy the following benefits:

Excellent Benefits (including medical, dental, vision, life insurance, FSA
Paid Parental Leave (NYS Paid Family Leave)
401(k) plan with matching company contribution
Vacation/ Paid Time Off / Sick Leave
Professional Development Programs
Employee Referral Programs
Corporate-Branded Swag

We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.

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Tekscape, Inc.

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Director Sales Support Operations