Business Operations Executive

Location: Caterham, Surrey (Hybrid)

Salary: £35,000 – £40,000 per annum (depending on experience)

Reporting to: Chief Executive Officer

Contract: Full Time

About Tekton

Tekton is an independent, privately-owned, family-run software business, born out of the frustrations with legacy billing systems. We believed there had to be a better way to manage telecoms billing in the 21st Century.

Our shared mission has always been clear: to develop a cutting-edge, market-leading billing platform that transforms the industry and delivers real value for our partners. Today, our award-winning platform, ZOEY, helps hundreds of technology and telecommunications providers automate complex billing, streamline operations and deliver exceptional customer experiences.

As we continue to grow, we’re looking for an exceptional Business Operations Executive to become a key member of our team.

Working directly alongside our CEO, you’ll gain exposure to every aspect of running a fast-growing SaaS business and play a key role in helping Tekton scale over the coming years.

The Opportunity

We’re looking for someone who thrives on organisation, enjoys variety and takes pride in making things happen.

This is far more than a traditional administration role.

You’ll become the operational backbone of the business, supporting Finance, HR, Compliance and Executive Operations whilst ensuring projects, priorities and day-to-day activities continue moving forward.

You’ll work closely with every department across the business and quickly become someone the wider team relies upon.

If you enjoy solving problems, improving processes and helping businesses operate more efficiently, we’d love to hear from you.

Key Responsibilities

Executive & Business Operations

* Support the CEO with day-to-day operational activities and business priorities.

* Coordinate and follow up actions arising from leadership meetings, ensuring deadlines are met.

* Prepare high-quality presentations, reports and meeting packs for leadership meetings, strategic reviews and business planning sessions.

* Organise leadership meetings, agendas and documentation.

* Support strategic projects and company initiatives.

* Assist with internal communications.

* Identify opportunities to improve internal processes and business efficiency.

Finance Administration

* Raise customer invoices.

* Process supplier invoices.

* Complete bank reconciliations using Xero.

* Support month-end finance processes.

* Assist with credit control activities.

* Maintain accurate financial records and supporting documentation.

HR & People Operations

* Coordinate onboarding for new employees.

* Set up user accounts, software access and equipment.

* Administer BreatheHR and other people systems.

* Maintain employee records.

* Support recruitment administration.

* Coordinate training and induction activities.

* Assist with employee benefits administration.

Compliance & Governance

* Maintain ISO27001 documentation and supporting evidence.

* Coordinate documentation for internal and external audits.

* Update company policies and procedures.

* Maintain supplier due diligence records.

* Support Cyber Essentials and wider compliance activities.

General Business Administration

* Office administration and facilities coordination.

* Contract administration.

* Insurance renewals.

* Supplier administration.

* Provide general operational support across the business.

About You

You’ll be someone who naturally notices when something needs doing and gets it done.

You’re organised, dependable and proactive, with excellent attention to detail and the confidence to work across multiple departments.

You enjoy bringing structure to busy environments, solving problems and helping others succeed.

Most importantly, you’ll take ownership of your work and become someone the business can rely upon.

Skills & Experience

Essential

* Previous experience within an operations, administration, office management or business support role.

* Excellent organisational and time management skills.

* Exceptional attention to detail.

* Strong written and verbal communication skills.

* Confident using Microsoft Office, particularly Outlook, Excel, Word and PowerPoint.

* Experience using Xero or similar accounting software.

* Ability to prioritise multiple tasks and meet deadlines.

* Professional, trustworthy and discreet when handling confidential information.

Desirable

* Experience working within a technology or SaaS business.

* HR administration experience.

* Experience using BreatheHR or similar HR software.

* Experience supporting ISO27001 or other compliance frameworks.

* Project coordination experience.

* Experience supporting senior leadership.

What Success Looks Like

Within your first 12 months you will have:

* Become the trusted operational support to the CEO.

* Taken ownership of many day-to-day business operations.

* Established efficient finance and administration processes.

* Become the central coordinator for leadership actions and business priorities.

* Supported successful compliance and audit activities.

* Improved communication, organisation and operational efficiency across the business.

Working Pattern

This is a hybrid role based from our Caterham office.

Due to the collaborative nature of the role and the close support provided to our leadership team, you’ll typically work four days per week from the office, with one day working from home.

Why Join Tekton?

At Tekton, we believe great businesses are built by great people.

We’re a caring, passionate and ambitious team that genuinely enjoys working together. Whilst we’re committed to delivering exceptional software and service for our customers, we also believe it’s important to enjoy the journey.

As a growing, privately-owned business, every individual has the opportunity to make a meaningful impact. You’ll work closely with our leadership team, contribute ideas, take ownership of your work and see the difference you make every day.

We invest in our people and are committed to creating an environment where everyone can learn, develop and build a long-term career.

Our benefits include:

* Competitive salary of £35,000–£40,000, depending on experience.

* Company pension.

* Hybrid working.

* Ongoing learning and development.

* Quarterly company socials.

* Bright Exchange, providing access to hundreds of employee discounts and exclusive retail offers.

* Wisdom Wellbeing, our Employee Assistance Programme, providing 24/7 confidential counselling, wellbeing resources and practical support for you and your family.

* Modern office environment.

* Friendly, collaborative and supportive culture.

* Genuine opportunities for career progression as Tekton continues to grow.

If you’re looking for a role where you’ll be trusted, challenged, supported and given the opportunity to make a genuine impact, we’d love to hear from you.

Career Progression

This role is designed to grow alongside the business.

As Tekton continues to expand, there will be opportunities to progress into a Business Operations Manager role with increased responsibility for wider business operations, strategic projects and organisational development.

We’re looking for someone who wants to grow with the business, take ownership and build a long-term career at the heart of an ambitious software company.

Tekton Billing

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