COMPANY OVERVIEW:

Kind Matter is a division of Terra Greenhouses ltd., focused on low-waste, local, sustainable products for your body and home. We are currently seeking a Manager of Sales and Operations, responsible for the direct management of location managers, developing and executing business strategies to grow sales, optimizing operational processes, and driving a high-performance culture.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Develop and execute regional sales strategies to achieve and exceed revenue targets.

2. Build, mentor, and support store management and regional teams, fostering a collaborative, inclusive, and accountable culture.

3. Ensure that all staff are trained as subject-matter-experts and continuously learning; including but not limited to sourcing, curating, and overseeing training delivery.

4. Collaborate with and support the Director of Kind Matter Product Strategy and Brand Development in maintaining brand standards for customer service, merchandising, and general store appearance.

5. Lead the development and execution of annual operating plans, including expense and capital budgets for each location to ensure operational excellence.

6. Use market intelligence to analyze market trends, competitor activity, and customer feedback and implement adjustments to strategy and offerings.

7. Participate in renovations/developments of current and new store openings.

8. Utilize data and key performance indicators (KPIs) to develop and implement initiatives to expand market share, and improve sales, customer experience, and operational efficiency.

9. Lead change management initiatives and support the rollout of new programs, systems, and processes.

10. Partner and collaborate with internal cross-functional teams including Finance, Marketing, Purchasing, and HR to align business objectives.

11. Ensure all stores comply with company policies, health and safety standards, and legal requirements.

12. Other duties and tasks as assigned.

KNOWLEDGE, SKILLS, ABILITIES, and OTHER QUALITIES REQUIRED:

7+ years of progressive experience in retail operations and sales management, including leadership of multi-store operations and collaboration with multi-functional teams.
Excel at communication. Able to simplify the complex.
Strong understanding of retail KPIs and financial acumen, merchandising, and sales strategies; employment standards, health and safety, human rights, and other legislative/compliance standards.
Demonstrated success in partnering with, and influencing, key internal and external stakeholders within a business environment.
Strong interpersonal skills with an ability to lead and communicate organizational and divisional vision, goals, and priorities within and outside the immediate team.
Ability to inspire, engage, rally, unite, and motivate an organization; drive a positive environment/culture.
Ability to prioritize quickly, take risks, as well as thrive in ambiguity.
Excellent analytical, organizational, and problem-solving abilities.
Strong technical skills and the ability to quickly learn and use new systems. Experience implementing new systems an asset.
Customer-focused.
Willingness to travel within Ontario to support store operations (70%).

The Kind Matter Company at TERRA embraces diversity. We are an equal opportunity employer and invite any and all qualified applicants. We are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005, within our recruitment process and beyond. If you require accommodation at any time throughout the recruitment process, please contact Human Resources.

Job Types: Full-time, Permanent

Benefits:

Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Vision care

Experience:

Retail management: 7 years (required)

Work Location: In person

Terra Greenhouses Ltd

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