The Sales Operations Analyst (SOA) plays a crucial role in supporting TNS’ rapid growth by leveraging data-driven insights to enhance sales strategies, optimize processes, and drive business growth. This position is responsible for analyzing key sales metrics, developing reports, and assisting in forecasting and strategic planning to improve overall sales effectiveness. The Analyst will work closely with cross-functional teams, including Sales, Finance, and Operations, to ensure data accuracy and support business decision-making.

Reporting to the Director of Sales Operations this is an in-person position reporting to either the TNS facility in Greer, SC or High Point, NC.

Essential Duties/Responsibilities

Data Analysis & Business Intelligence
Collect, analyze, and interpret sales and operational data to identify trends, opportunities, and areas for improvement.
Define strategic target lead or account lists, cleans data and support the CRM System Administrator in actioning the data
Develop, maintain, and automate dashboards and reports that provide visibility into key performance indicators (KPIs) for the Sales Operations team.
Conduct ad hoc analysis to support sales strategy and decision-making.
Integrate data from various internal and external sources for reporting, benchmarking, and forecasting.
Sales Strategy & Operations Support
Assist in sales process optimization by identifying inefficiencies and recommending improvements.
Support sales forecasting and territory planning efforts by leveraging data insights.
Monitor sales performance against targets and provide actionable insights to improve results.
Collaborate with stakeholders to ensure accurate and timely reporting of sales data.
Technology & Process Improvement
Support the adoption, integration, and management of sales technologies, including CRM tools.
Partner other departments to enhance data management and reporting capabilities.
Support the documentation of Standard Operating Procedures (SOPs) for sales processes.
Cross-Functional Collaboration
Work closely with Sales, Finance, and Operations teams to align data insights with business objectives.
Assist in business planning efforts by conducting research, feasibility studies, and preparing reports.
Support leadership in making data-driven decisions by providing relevant analyses and recommendations.

Education: Bachelor’s degree preferred.
Experience: 1+ years of experience in a data-driven business role, preferably in sales operations, finance, or analytics.
Technical Skills:
- Advanced proficiency in Microsoft Office Suite and database management.
- Experience with CRM system, preferably HubSpot and data visualization tools such as Power BI and Domo are a plus.
- Knowledge of data visualization and reporting best practices.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent oral and written communication skills.
- Highly organized with strong attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Strong interpersonal skills and the ability to work collaboratively across departments.

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Sales Operations Analyst