Get in on the ground floor of a growing B2B AI company!

About Thankful:

Thankful is a cutting-edge AI company transforming customer support for leading brands. We offer a suite of AI-powered products, including an AI Customer Support Agent that works just like a human agent in text-based channels (email, SMS, chat) to resolve customer support requests.

Our team loves working at Thankful because of the people, continuous growth opportunities, autonomy, collaboration, and of course just the overall culture.

Overview:

Thankful is looking for a Revenue Operations Manager to join our Revenue team, reporting to our Chief Revenue Officer. As a Revenue Operations Manager, you will work directly with key revenue team leaders across sales, marketing, and customer success to identify strategic and operational projects that provide business insights and high priority objectives to the Revenue Team.

We are looking for someone with the desire and curiosity to constantly learn and take initiative in a fast-paced SaaS company. This position offers tremendous opportunity for growth within the company for those willing to help write the manual, not just read it.

This role will work remotely within the US.

What You'll Do:

Manage day to day processes between CRM and MAP, and ensure they work together to produce accurate data. Drive improvements and innovation in relation to leads, pipeline management and metrics with Chief Revenue Officer
Admin the full RevTech stack including but not limited to all platforms integrating into CRM & MAP, such as Sales Enablement tools, etc
Develop and maintain reports and dashboards, enabling a heightened focus on attribution, ROI, spend analysis, and the flow/impact of information across the full customer lifecycle
Liaise between Marketing, Sales, and Customer Success to ensure seamless customer journey, supported by clean data and reporting between all stages
Support and administer the weekly revenue forecasting process, pipeline analysis, and productivity metrics. Oversight of overall bookings and revenue management
Proactively identify opportunities for sales & marketing process improvement
Maintain metrics, reports and dashboards and distill key insights and trends to support Marketing, Sales and Customer Success leaders in accessing and improving the effectiveness of our demand gent & sales efforts
Work across direct and programmatic channels as well as planning, delivering and optimizing toward awareness and performance-driven KPIs
Source, identify, and own technologies needed for Marketing & sales teams; support teams in understanding how to use technologies at each stage of the customer journey
Own and optimize the CRM and ensure data is clean, complete, and organized to enable clear segmentation
Own attribution model, campaign tracking and drive closed-loop reporting
Provide the team with actionable insights on where to invest in programs and campaigns
Partner with Chief Revenue Officer to evaluate and implement additional systems and tools to help optimize Marketing and Sales efforts
Additional Revenue Operations tasks, as required

What You'll Bring:

Bachelor's degree in Marketing, Business or related field, or equivalent/relevant work experience
2+ years in B2B marketing operations, sales operations, or revenue operations at a B2B SaaS company
Salesforce Administrator Certification (or willingness to obtain)
Experience working with CRM & MAP systems such as Salesforce and HubSpot
Proven track record of collaborating with Executive level stakeholders and providing recommendations based on performance
Experience creating campaigns, reports, dashboards and custom lead views
Strong understanding of the flow of leads
Proven experience managing marketing technology and database systems
Analytical mindset with a deep understanding of the sales conversion funnel
Quick and creative problem-solving skills and the ability to make data-driven business decisions
Eager to independently learn about the latest technologies, solutions and platforms
Ability to thrive in a startup culture
A great attitude with the willingness to learn, maneuver through ambiguity, and collaborate with a growing team
Strong written, verbal, organizational, and time management skills
Ability to stand and sit for sustained periods of time, at least 50%
Close visual acuity to perform an activity such as: preparing and analyzing data; transcribing/typing; viewing a computer; extensive reading

What We Offer:

Continuous Growth Opportunities: As a member of a true startup you will learn by doing, and opportunities are limitless for those who want to grow their career.
Team Collaboration: Work in a fast-paced, collaborative environment where your opinion and work counts. The Thankful leadership team runs an open door policy, meaning everyone has access to guidance, advice, and the ability to pitch crazy new products or ideas.
Thankful Thursdays: Whether it's our Monthly All Hands calls to catch you up on our success and all the cool things we're doing or a virtual trivia afternoon - you'll actually look forward to our company gatherings.
Time Off: Unlimited PTO to empower employees to make decisions about work-life balance based on work and home needs.
Holidays: Thankful recognizes 11 company holidays.
Ownership: Equity/Stock Options in our rapidly growing company. Own a slice of the proverbial pie.
Health Benefits: Medical/Dental/Vision premiums 100% covered by Thankful for employees.
401K: Discretionary employer match: 50% of 401k, up to 6% of pay.
Office Equipment: In addition to a company provided device, you'll receive a stipend for additional tools to keep you productive.

Thankful is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Revenue Operations Manager