The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proudly celebrating our 75th anniversary, we remain committed to empowering individuals and building inclusive communities.

The Arc Erie County’s IT Department is looking for a Senior Business Application Specialist!
What you’ll be doing: As our Senior Business Application Specialist, you’ll be ensuring that our information systems are kept current and align with the company’s strategic direction and business objectives, all while maximizing value and productivity from new and developing business tools and systems.
You will be responsible for…

Be the liaison between business needs/wants and system vendors
Make sure business applications and modules are kept current and maintain updated procedural documentation
Provide end user/developer application support and assistance for assigned software
Troubleshoot, resolve, and document system issues

What we need from you:
Bachelor’s degree in computer science or a related field PLUS two years of related experience OR
Associate’s degree in computer science or a related field PLUS four years of related experience
PLUS
Must have an understanding of software design and programming principles with experience in being a subject matter expert for business wide enterprise solutions
Strong experience and knowledge with PowerShell and SQL is required and thorough knowledge of database tools and design such as MS SQL is required.

What The Arc Erie County can offer:

$70,000-$84,000 annual salary (based on years of experience)
Affordable benefits (medical, dental & vision insurance)
Generous PTO
403b Retirement plan w/ employer matching contribution
Room for advancement
On the job training w/ experience IT professionals
40-hour work week, Monday-Friday 7:30am-4:00pm
Positive, diverse and exciting environment

See our full job description listed below

Job Description

Job Title: Senior Business Application Specialist
Department: IT
Job Grade: 5

Position Summary:
The Senior Business Applications Specialist ensures that information systems are kept current and align with company’s strategic direction and business objectives, while maximizing value and productivity from new and developing business tools and systems. Works with leadership team and third parties to develop and gain benefits from current and future software and business systems. Helps in articulating business/operational needs, developing specifications, aligning projects, reviewing vendor offers and ensuring that software development meets needs, is on time, on budget and implemented to full benefit.
Reporting Relationship: Reports directly to Business System Analyst

Job Duties and Responsibilities:

Become thoroughly knowledgeable in technical aspects of assigned applications
Lead software implementations and test systems to ensure they will meet the agency needs
Develop training and handbooks of agency used applications
Gain expert knowledge in assigned areas of business processes and procedures
Be the liaison between business needs/wants and system vendors
Make sure business applications and modules are kept current and maintain updated procedural documentation
Provide end user/developer application support and assistance for assigned software
Troubleshoot, resolve, and document system issues
Generate data exports for various projects including, but not limited to, internal and external requests for information/data when requested
Maintain security policies within the business system applications
Participate in staff training and attend regular meetings
Other duties as assigned.

Qualifications and Education Requirements:
B.S. degree in Computer Science or related field and two years of experience in the areas listed below
or
A.S. degree in Computer Science or related field and four years of experience in the areas listed below
Possess a combination of experience in the following: Understanding of software design and programming principles, Being the subject matter expert for business wide enterprise solutions, Strong experience and knowledge with the following programming languages: C/C++, Python is a plus, General knowledge of database tools and design (SQL), Experience with Microsoft Office and Adobe products, Experience in BI tools is a plus, Time management skills and attention to details, Able to work independently and collaboratively, Excellent verbal and written communications skills, Adapt and learn quickly, Have good attention to detail

Agency Principles:

All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.
Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.
Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

Essential Job Functions:

Physical demands and Exposure Risk outlined on attached form (A): The ability to bend, stoop, squat, kneel, sit, reach, stand, walk, push, pull, climb flights of stairs, lift/transfer a minimum 15lbs. See, hear, listen, speak clear, have motor coordination; grip strength, eye-hand coordination and must be able to handle repetitive motion.
Mental Requirements: The ability to read, write, analyze, be perceptive/comprehensive, show good judgment, have good math &, decision making skills, independent action, planning & prioritizing and follow directions. Ability to work under pressure and meet job-related deadlines accordingly and adhere to and administer Agency’s policies, procedures, rules and regulations.
Human Relations Skills: The ability to communicate with individuals in a positive manner, work independently as well as cooperatively with others, be approachable, enthusiastic, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Maintain a professional behavior and appearance at all times.
Equipment Operation: The ability to operate business equipment; telephones, fax machines, computer hardware and software, including applications and programming, copiers, calculators, etc

This position is EXEMPT from the overtime requirements of the Fair Labor Standard Act.
The Arc Erie County New York retains the right to change this job description at any time.

The Arc Erie County NY is an Equal Employment Opportunity (EEO) & Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

The Arc Erie County

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Senior Business Application Specialist