Job Title: Sales Operations Lead

Location: Hybrid working from home and from The Cake Shop

Are you super-organised, friendly and great at building relationships? Are you sales orientated? Do you like cake?! We’re looking for a full or part time person to focus on growing our sales.

This is a fantastic opportunity to work for The Cake Shop. We are a well-known and established business in Oxford's undercover market with exciting plans. As Sales Operations Lead, you will build relationships with current customers and promote awareness for new customers to support our revenue growth.

Key responsibilities:

· Researching corporate customers such as wedding venues, hotels, restaurants, universities, colleges, care homes, boarding schools, gift shops

· Contacting customers and prospects by telephone, email and face-to-face to promote our hand-crafted celebration cakes for all occasions

· Preparing quotes and taking cake orders for customers

· Administering our sales orders using digital systems

· Taking payments for orders using digital tills

· Liaising with the Cake Decorators on customer orders and detail

· Managing a busy enquires inbox and ensuring all enquires receive a quick response

· Proven track record for sales growth

· Attending wedding fairs, conventions and shows where our cakes could be promoted

· Developing relationships with partners such as walking tours or businesses working in the wedding industry

· Liaising with the Shop Manager and Supervisors to ensure quotes and designs are prepared that meet the customers’ expectations

· After sales care, following up to check that customers were happy with their orders

· Resolving any complaints or negative feedback

· Contributing ideas to our plans for growth and expansion

· Building a customer database

Experience:

You must have:

· A natural ability to communicate well with people at all levels

· A passion for building lasting customer relationships

· Strong organisational and multi-tasking skills and be able to manage your time effectively

· Excellent attention to detail

· Confidence and skills with new technologies and IT in general, including databases, CRMs, MS Office and knowledge of Shopify would be an advantage

· Sales, account management or customer service experience

· Appreciation of the cake decorating process

Hours: Permanent part-time or full time hours – please let us know your preferred days and hours

Benefits:

· 28 days holiday including bank holidays pro rata

· Hybrid / remote working with some travel within Oxfordshire and surrounding area

· Workplace pension scheme

Rate of Pay:

Negotiable and will depend on experience

To apply, please email us your CV and covering letter explaining why you feel you are suitable, your availability, preferred working hours and salary expectations.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

Salary: £23,000.00-£25,000.00 per year

Benefits:

Company pension
Employee discount
Work from home

Schedule:

Day shift
Monday to Friday

COVID-19 considerations:
We are taking every precaution: face masks, visors and gloves for all staff, as well as regular cleaning, till screens, hand sanitiser and contact-free payment.

Work Location: Hybrid remote in Oxford

The Cake Shop

New Jobs

Sales Operations Lead