COMPANY SUMMARY

The Empire State Building Observatory (ESBO) is New York’s City most iconic, the most Instagrammed

U.S. landmark, and the world’s most famous building that has wowed millions of global visitors as they witnessed the jaw dropping views whether from its popular 360

degree, open-air Observatory, or its 102nd floor floor-to-ceiling glass enclosed viewing gallery. We are a wholly owned subsidiary of Empire State Realty Trust.

The team at ESBO is a collection of diverse individuals with a shared passion for excellence. We seek an equally passionate individual to lead the business unit team, and to develop the overall business strategies that support our quest for excellence in all that we do: sales, marketing, operations, and technology.

The ESBO has recently undergone a top-to-bottom renovation that includes a dedicated Guest entrance, an immersive, tactile, and digital museum that celebrates our icon from the moment it was conceived to its place today in pop-culture, and a completely re-imagined 102nd floor viewing experience (www.esbnyc.com). Within the museum’s more than one dozen memorable moments, we could not resist but sprinkle a little extra fun with the inclusion of our Kong exhibit where visitors walk through an office from the 1930’s complete with the famous, giant ape's fingers pierce the walls as he dangles from the building and dodges vintage fighter planes. Those brave enough can even step into Kong's hands – but beware, you might feel the power of this fearsome ape firsthand!

The renovations also include industry-leading Indoor Environmental Quality (IEQ) improvements such as bi-polar ionization, MERV 13 filters, and increased ventilation that led to the building’s achievement as the first building in the Americas to receive the WELL Health-Safety Rating.

Overall, the Guest feedback has been stellar! New York Times’ quote: “…exhilarating and intimate.”

Are you a driven, self-motivated and results oriented professional who thrives on building a winning team? Do you define success as the ability to drive revenue, EBIDTA, and deliver an exceptional experience? Then join our team and experience the rewards of hard work, teamwork, learning, and dedication to create a “best-in-class” attraction that requires excellence in all that we undertake.

About Empire State Realty Trust:

Empire State Realty Trust, Inc. (NYSE: ESRT) is a REIT that owns and manages office, retail and multifamily assets in Manhattan and the greater New York metropolitan area. ESRT owns the iconic Empire State Building – “the World’s Most Famous Building” – and the newly reimagined Empire State Building Observatory that was named #1 attraction in the US, and #3 in the world, in Tripadvisor’s 2022 Travelers’ Choice Awards: Best of the Best. The company is a leader in healthy buildings, energy efficiency, and indoor environmental quality and has the lowest greenhouse gas emissions per square foot of any publicly traded REIT portfolio in New York City. As of December 31, 2022, ESRT's portfolio is comprised of approximately 8.9 million rentable square feet of office space, 741,000 rentable square feet of retail space and 721 residential units across three multifamily properties. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, Twitter and LinkedIn.

The dedicated team at ESRT is acollection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT value continuous employee development and encourage colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

The Empire State Building Observatory is seeking a Manager of Sales to oversee a team of four sales professionals and ensure that sales targets for the Empire State Building Experience are met. The ideal candidate must possess the ability to lead a diverse team; set sales targets, provide training and coaching, and analyze sales data to identify opportunities for improvement.

The candidate must possess exceptional communication and interpersonal skills to effectively lead and motivate the team, as well as to build solid relationships with internal and external key stakeholders. The ideal candidate should have understanding of the market and competitive landscape to successfully identify new business opportunities and support the development of new sales strategies.

RESPONSIBILITIES

Manage a team of two Sales Managers, one Sales Associate, and one Inside Sales Coordinator to ensure they meet their individual sales targets.
Monitors and analyzes sales team performance data to identify areas for improvement.
Directs the implementation and manages the execution of the sales & marketing plan to include account development activities for key customers and prospects.
Collaborates with other departments to ensure that sales strategies align with overall business objectives.
Applies understanding of market trends/business practices in recommending decisions necessary for enhancing ESB (Empire State Building) sales process.
Identifies emerging market trends to proactively adjust or modify sales strategies accordingly.
Conduct regular sales training sessions to keep the sales team up to date on sales techniques and customer service skills.
Day-to-day operational support with ownership of Sales Force training, and system updates.
Proactively identify holdups in the sales process and find ways to reduce them.
Act as liaison/partner between the Sales team and other internal partners.
Remain knowledgeable of key processes and business initiatives to assist the Sales team in accomplishing department goals.

WHAT SUCCESS LOOKS LIKE

Able to provide effective leadership to include setting clear expectation, coaching and feedback.
Able to identify areas of improvement in our sales processes and implement necessary changes to make it more efficient.
Able to develop a positive and high performing sales team motivated to exceed its goals.

REQUIRED SKILLS/ ABILITIES

Exceptional written and oral communication skills.
Minimum of 5 years of experience in sales, with at least 2 years in a leadership role.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Knowledge of sales techniques and customer service best practices.
Strong analytical and problem-solving skills.
Strong proficiency in MS Office (Excel, Word, PowerPoint).

EDUCATION & EXPERIENCE

Bachelor’s degree in related field.
3 to 5 years sales experience within the hospitality or travel and tourism industry preferred.

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value — in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -

Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
Dependable – you take a strong sense of ownership and accountability over your work
Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
Curious – you consistently look for new ways to work smarter, not just harder
Ethical – you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
Positive – you possess a service-oriented attitude with excellent follow through

The salary range for this position is up to $125,000. Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT offers comprehensive, competitive benefits & well-being programs including:

BENEFITS

Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs

The Empire State Realty Trust

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