At The Entourage, our vision is to move the world forward through entrepreneurship. We do this by providing entrepreneurs with the coaching, training and services they need to build a great business and live a meaningful life.

Since our launch in 2010, we have empowered thousands of entrepreneurs to build the business of their dreams. Today, we are Australia’s largest trainer and community for entrepreneurs, with a global audience of over 650,000 business owners.

In order to reach even more entrepreneurs we have built a world class marketing and sales team here in Sydney. These teams do an exceptional job, with the marketing team generating thousands of inquiries a month and the sales team speaking with just as many people wanting our services.

We’re on a roll and there’s even more exciting things ahead… which is exactly where this position comes in

About The Role

There’s so much happening at the intersection of marketing and sales that we’re looking for a Sales Operations Specialist to oversee and manage all the potential customers as they move through our sales pipeline.

You’ll work closely with the marketing team (who generate leads), with the sales development team (who turn leads into deals), and the entrepreneur development team (who turn deals into new customers).

Your tool of choice will be Hubspot, a best-in-class CRM that underpins our entire customer journey. You’ll use Hubspot to track deals, run reports, automated processes, basically anything you can think of to support the marketing and sales process and keep the sales pipeline flowing.

This is a truly exciting role that will suit someone who loves deals, data, systems, automations and generally just making things happen.

About You

You’ve worked in a consultative sales process - whether from the marketing side or the sales side - and know what it takes to move prospects through from lead to customer.

You never let an opportunity go to waste. If there is a task to be completed, a lead to be contacted, or a deal to be closed, you won’t rest until the job is done.

You love data, detail, reports, and anything else that will give you insight into what’s going on, where a blockage in a process might be, and what you are going to do about it.

You love technology and systems, in particular CRMs. Ideally you are a Hubspot whiz. If not, that’s ok, as long as you have extensive experience in other SAAS tools we’ll be able to teach you the rest.

Above all you love working in a fast-paced team, striving to achieve more today than we did yesterday.

Key Responsibilities

Working closely with the marketing team
Help to prioritise, qualify and score leads
Implement workflows to turn marketing qualified leads into sales qualify leads
Provide feedback on marketing campaigns and initiatives

Monitoring sales pipelines and campaigns

Identify leads and deals that should be moving through the sales pipeline
Assign leads and deals to the sales team and follow up if action hasn’t been taken
Monitor and optimise conversion rates throughout the pipeline
Forecasting and pipeline reporting
Ensure all Hubspot automations are working and make re-adjustments if something isn’t working

Overseeing quality control throughout the sales process

Ensure clean data in the pipeline, such as merging duplicate contacts and deals
Quality checking data to ensure all required fields are filled out by the marketing and sales teams
Use automations and workflows to update deal and contact information

Providing support to the sales team & Director of Sales

Troubleshoot any Hubspot issues the sales team is experiencing
Fix any unexpected blockages that arise in the sales process
Approve deals as the convert into customers
Develop reports and dashboards around key metrics to keep the sales team up to date and performing and at all times
Meet weekly with the Director of Sales to ensure a smooth management of leads and sales pipeline.

Experience Required

Working in a marketing or sales team with a consultative sales approach
Proven experience using a CRM - Salesforce or Hubspot would be an advantage
Previous experience as a CRM System Administrator
Ability to analyse data and look into the details
Proactive and ‘can do’ attitude
Excellent communication skills across all levels of business

Why you'll love this role...

Plenty of room for personal growth and development within the business
Great team environment, where culture is key
Unique role to the business, giving you the opportunity to really make it your own
Access to world class training material
Work in a dynamic and ambitious business

The Entourage

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Sales Operations Specialist