Sales Operations Executive (EMEA & Marketplace)

Reports to: Operations Manager

Location: Hybrid – Nottingham Office (2 days per week)

Department: Operations

Purpose of Role

Own the operational backbone of the EMEA sales function. This role bridges commercial execution and operational excellence - ensuring every retailer order, new line setup, and marketplace listing runs seamlessly from order to delivery. The remit spans EMEA sales order processing, EDI and system optimisation, and marketplace operations (Amazon + future channels).

Key Responsibilities

Sales Operations & Order Management

Manage end-to-end processing of all EMEA retailer and marketplace purchase orders, ensuring accuracy and on-time fulfilment.
Maintain and optimise EDI connections, continuously improving automation and data flow with retailers and 3PLs.
Liaise daily with warehouses, supply, and finance to ensure smooth order execution, shipment confirmation, and invoicing alignment.
Proactively flag and resolve fulfilment risks (OOS, delays, or discrepancies).
Partner with sales teams to maintain visibility of order status, cut reports, and key shipment metrics.

Marketplace Operations

Oversee operational delivery for Amazon and other marketplaces (future).
Coordinate SKU setup, listing accuracy, compliance checks, and price alignment.
Collaborate with sales and marketing to manage product lifecycle on marketplaces - from launch readiness to delist.
Develop processes to streamline and automate marketplace operations for scalability.

Systems, Process & Data

Champion operational efficiency across EMEA sales processes (EDI, PO tracker, retailer portals, and Netsuite).
Maintain SKU-level data integrity across systems, ensuring accurate pricing, pack sizes, and masterdata.
Partner with BI and Operations to evolve dashboards for order status, fulfilment accuracy, and EDI performance.
Identify automation opportunities to simplify manual admin (order entry, PO tracking, reporting).

Reporting & Insights

Deliver weekly and monthly order fulfilment reporting, highlighting risks, late orders, and process gaps.
Maintain visibility of open orders, backorders, and retailer fulfilment rates.
Support demand and finance reconciliation processes with clean data and operational context.

Collaboration

Work closely with EMEA sales and customer support teams to create a seamless end-to-end customer experience - from order to delivery.
Partner with Supply and Warehouse leads to ensure alignment on forecasted volumes, OOS updates, and key launches.
Collaborate with Demand Planning to ensure system data aligns between FuturMaster and Netsuite.

Skills & Experience

Proven experience in Sales Operations, Customer Operations, or Order Management within FMCG or Beauty.
Comfortable managing retailer portals and EDI platforms.
Data-driven mindset - comfortable with Excel, ERP systems (Netsuite preferred), and process mapping.
Experience or interest in marketplace (Amazon) operations.
Natural problem-solver with strong organisational skills and curiosity for improvement.
Clear communicator with the ability to collaborate across teams (Sales, Supply, Ops, and Finance).

Future Growth

This role is designed to evolve - with increasing ownership of automation, marketplace integration, and systems improvement. As INKEY’s operations mature, the Operations Sales Executive will become a pivotal link between commercial success and operational precision.

What we will give to you (our Company Benefits):

Hybrid working
Private Medical for ALL employees - Vitality Medical scheme
Part of the BCORP organisations
25 days holiday plus bank holidays
Birthday day off
Cycle to work scheme
Electric Car scheme
Team days
Allowance to use on our wonderful products each month
Dog friendly office

The INKEY team

At INKEY we are a dynamic and enthusiastic team with huge ambition.

We make things happen (sometimes against the odds!) by thinking differently and being solution-led.

We love hearing creative, innovative ideas that provide opportunities for improvement. Proactiveness is an absolute must. In return, we are committed to developing the knowledge of our team, as we do with our consumers, and the scope for growth is enormous.

We are a diverse team of passionate individuals who fundamentally believe that better knowledge creates better decisions.

We are really proud of the culture and environment we have built in our business since our launch in 2018.

We stand for transparency, equality and fairness and live this through our brand and our team every day.

We are for everyone.

The INKEY List | B Corp

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Sales Operations Executive