For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our

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Job Summary:

The continuous improvement manager is responsible for the planning and execution of organization improvement projects to fulfill strategic objectives set forth by executive leadership. This manager will partner with leadership and employ project management tools, lean/six sigma methodologies, and data analysis to drive the organization towards a culture of operational excellence. This role also develops process improvement strategies, delivers training, and defines best practices to enhance business performance.

The Manager role will be focused on activities to support and improve process efficiency within the national sales organization and will work with leaders across the United States.

Essential Duties and Responsibilities:

Translate organizational initiatives into actionable objectives
Lead and manage projects to achieve business goals
Partner with key stakeholders to ensure alignment on project priorities, scope, and timelines
Perform gap analysis and develop process improvement recommendations
Measure project progress and report out to leadership on on-going basis
Train, mentor, and guide impacted team members on new processes
Partner with product teams (i.e., Salesforce, Data Analytics) to ensure feature requests align with user requirements and business priorities

Minimum Qualifications:

Bachelor's degree, preferably in process management or business administration
3+ years’ experience in process optimization, operations, or business management

Preferred:

Graduate degree, preferably MBA or management related
Lean Six Sigma certification

Benefits for full time employees

Medical/Dental/Vision Insurance
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
Flexible PTO Plan
Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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