About Law Debenture

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 135-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines.

At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.

We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

The Business Operations Assistant plays a central operational role within the CSS Business Line, acting as the connection between client delivery roles, financial management and contract management. Directed by a team lead or manager with growing autonomy, you are expected to be enthusiastic, proactive and curious – maintaining accurate data within internal systems, supporting client delivery teams to keep engagements running smoothly, asking questions, flagging issues and demonstrating a genuine interest in the CSS business and the wider Law Debenture group.

Key Responsibilities

Engagement and data management

Manage client projects within PSA systems, ensuring accurate project setup, maintenance and lifecycle tracking
Develop an understanding of client contracts and how contractual terms flow through to management information and reporting
Maintain a consolidated operational tracker as the single source of truth for revenue forecasting, resource utilisation and live project data
Begin to understand the pricing model, scope of services and billing process through the PSA system

Billing and financial reporting

Support month-end billing processes including timesheet completion and revenue forecast reviews and data accuracy sign-off
Support Senior Business Operations Partner in reviewing and distribute regular MI and governance reports by consolidating data from internal systems and multiple sources, ensuring accurate formatting and timely delivery to stakeholders

Systems and process improvement

Contribute to PSA platform implementation and improvement projects by capturing operational requirements from an end-user perspective
Champion adoption of operational systems and tools, identify automation opportunities and flag inefficiencies to the team
Support the Senior Operations Business Partner on projects to improve operational processes and business performance

Team support and coordination

Prepare team meeting slides using standard templates, collating updates and formatting content ahead of meetings
Support the induction and onboarding of new CSS colleagues, including training on the PSA tool
Arrange business line meetings and manage calendar invites as required
Manage and respond to support requests within agreed SLAs, triaging tickets or resolving straightforward queries directly

Person Specification

Strong attention to detail and pride in data accuracy - e.g. completes timesheets accurately; manages workload and SLAs against deadlines
Commercial Awareness: comfortable with billing processes, revenue forecasts and P&L basics - e.g. Understands pricing models, scope of services and billing process through PSA systems
Proactive and curious: you ask questions, build knowledge and spot inefficiencies - e.g. Shows curiosity in approach to work; enthusiastic and proactive at identifying problems and thinking of solutions
Self-starter: who owns their workload and escalates issues early - e.g. Flags workload capacity; delivers as directed and takes on work proactively
Clear communicator: written and verbal, across teams - e.g. Builds positive relationships with team members, manager and clients
Can do: solution focused attitude and is seen as helpful and supportive by stakeholders
Understanding of CSS Services: its clients and how the business operates and is able to articulate those to others
Experience with PSA platforms (Kantata) or finance tools: understands software, internal and client specific processes and procedures

Your Reward

Competitive salary with performance bonus scheme
Generous pension contribution
Full healthcare cover
Health cash plan
Life assurance
Buy/sell annual leave scheme

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth.

LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.

If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on careers@lawdeb.com.

The Law Debenture Group

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Business Operations Assistant