Job Summary: The Sales Operations Manager is responsible for a broad range of deliverables for the Company’s sales operations. Primarily, the Sales Operations Manager will ensure the Company’s sales processes and teams are operating optimally.

Essential Duties and Responsibilities:

Sales Operations: (90%)

Liaison for Sales Operations and other departments including Production, Quality and Finance.
Manages annual pricing updates of customers in conjunction with Sales Management, which includes price list creation, pricing notification and distribution of forms completed.
Reviews daily orders for the CSR.
Supports Sales Management with monthly and quarterly Budget data.
Monitors and manages responses to all email inquiries sent to info@perfectpuree.com.
Responsible for all Sales Operations SOP creation and updates.
Maintains Confidentiality Agreements with direct customers and ensures proper filing in company records.
Manages 2 direct reports (CSR and Direct Sample Coordinator) and provides back up to each as needed during out of office occurrence.
CSR back-up may include: order administration, distribution center liaison and main line inquiries
Direct Sample Coordinator back-up may include: sample request verification and order administration as well as sample requests follow up
Assists Sales Management with projects as needed.
Individually, and in conjunction with managers and staff, assures all safety criteria are met or exceeded through regular observation and participation in safety meetings.

Quality Assurance: (10%)

Receives and processes all QA requests from Distributor customers, Manufacturers, End Users and prospective customers working with Quality personnel and Sales Managers.
Manages Sales Operations recall process and participates in monthly and annual recall in conjunction with Sales Management and Quality.

Supervisory Responsibilities: Yes

Job Requirements:

BA/BS required in addition to 4 - 5 years of work in Sales Operations or Sales Administration support.
Team-oriented and independently motivated/disciplined with demonstrated ability to provide exceptional customer service.
Excellent telephone etiquette, verbal, and written communication skills.
Must possess excellent organizational skills with keen attention to accuracy and detail with ability to multitask in a fast-paced environment.
Sound judgment and decision-making abilities are a plus for this position.
Strong time and project management skills with an ability to manage multiple projects and meet deadlines.
Ability to work productively and efficiently with limited supervision.
Demonstrated proficiency in MS Office, particularly in Word, Excel, and Outlook. Knowledge of spreadsheet formulas and strong basic math aptitude required.
Knowledge of Salesforce.com and Navision a plus.
Ability to work at a computer for periods of time up to (8) hours. Ability to work on feet for periods of time up to six (6) hours. Must be comfortable accessing a freezer maintained at zero degrees for short periods of time. Ability to lift 25 lbs.
The above information is representative of the work performed in this position; however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.
The Perfect Purée of Napa Valley is an Equal Opportunity Employer.

The Perfect Purée of Napa Valley

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Sales Operations Manager