The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

TRR is looking for an entrepreneurial and driven sales enablement leader who will support the company's dynamic and growing sales organization through high impact leadership, operational execution, process innovation, and strong stakeholder management. This leader will work in close collaboration with Marketing, Sales, Product, Operations, Merchandising, Training & Development and other departments to establish enablement priorities & development plans to grow The RealReal’s business. The right candidate will provide both functional leadership and individual contributors alike with world-class enablement experience and partner with the Learning and Development team to facilitate delivery of the onboarding & continued training, content & collateral creation driving growth and generally upskilling the entirety of the Sales organization. This may entail innovating, creating, implementing, and managing new, never-done-before programs. Must possess the ability to analyze reports, uncover areas of improvement, develop innovative solutions, and implement the strategies to ensure the sales team is performing at a high level.

This role reports to the Sr. VP, Sales Operations. As a key pillar of the Sales Operations team, this position will have a critical impact on the inner workings of our evolving go-to-market organization and the strategies, processes and systems that support its contribution to The RealReal’s objectives & revenue opportunities.

What You Get To Do Every Day

Work in close collaboration with Marketing, Merchandise, Retail, Product, Training & Development and Sales leadership to establish enablement priorities & development plans.
Own all Sales teams offsite sessions (e.g. Sales Kickoff, QBRs), from planning to programming to execution.
Collaborate with Marketing to implement various pilots/programs; and ensure that messaging and positioning is consistently deployed across the Sales organization. Operationalize marketing content that helps drive better engagement and conversations with prospects. Think comprehensively about how to enable a luxury sale. Contribute to thinking around how to best operationalize key experiences in the consignor journey.
Partner with the cross functional leaders to analyze the program performance and define appropriate opportunities for improvement.
Be a thought partner, always speaking up about opportunities to improve org performance and morale
Develop methods for measuring performance of the strategic initiatives and/or pilots and facilitate developing technology infrastructure and scaling and implementing the successful initiatives across the org.
Continue to develop and build on our Sales Methodology to improve org wide sales acumen and partner with Training & Development team to deliver updated trainings
Partner with Training & Development team in development of the end-to-end Sales onboarding program, building a solid foundational experience that will lead to long-term success as TRR continues to scale
Leverage performance data to identify knowledge/skills gaps and measure effectiveness, efficiency and productivity improvements for the Sales organization, sharing data with the Training & Development team to continue building skills.
Collaborate with the sales leadership & Training & Development team to improve new hire productivity by reviewing current programming and training and evaluating their effectiveness.

What You Bring To The Role

Bachelor's degree required
10+ years in successful sales, sales management and sales training roles
Successful track record in sales prior to assuming leadership role is required
Excellent written, verbal and presentation skills, demonstrating executive presence
Ability to thrive and be agile in a fast-paced startup environment
Seasoned in performance coaching; setting goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages ongoing education of the training team
Experienced in working at both strategic and tactical levels. Possess the ability to pull/analyze reports, identify areas of improvement, develop strategies, and implement programs
Proven ability in interviewing and hiring employees; planning, assigning, and directing work; addressing complaints and resolving problems
A strong change-agent and advocate for org initiatives - must possess and portray a positive “can do” attitude
Thrives in a fast-paced, scrappy and gritty environment - willing to build the plane while flying it
Able to manage multiple projects simultaneously with cross-functional teams while being flexible and responsive to dynamic situations and changing priorities
Proficient in Salesforce required
Knowledge of luxury products is a plus
Ability to travel 15%

The expected salary range for this role is $154,741 to $209,424. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

GHR8385

The RealReal

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