Kaiser Permanente/ The Southeast Permanente Medical Group (TSPMG)

Senior Manager, Business Operations, Acute Care

The Senior Manager, Business Operations, Acute Care, under the direction of the Sr. Director, Continuum, and in partnership with physician leaders and in collaboration with health plan partners, manages or oversees business operations and strategic initiatives for Hospital Medicine, Emergency Medicine, and Care Without Delay departments. Business operations include support for department leadership in areas such as meeting management, budget and FTE management, new provider onboarding, schedule management, data and analytic requests, business case development, operational issue management and general administrative support. The manager will also be responsible for identifying areas of opportunity for improvement and overseeing key strategic initiatives to achieve strategic and operating goals.

Management of Staff

The Senior Manager Will Manage The Following Positions

Practice Management Coordinator, Hospital & Care Without Delay
Business Operations Manager, Acute Care

Major Responsibilities/Essential Functions

Collaborates with physician leaders to develop, implement, and monitor annual goals and strategic initiatives for both Hospital Medicine, and CWD Departments.
Provides project management and leadership of strategic initiatives, working with physician partners to drive execution and project performance, assist with the development of work approaches/plans, team structure, analysis plans, and communication plans. Partner with physician leaders in researching, consulting, and implementing Care Without Delay initiatives.
Provides oversight and guidance to the Business Ops Manager for Acute Care related to the Emergency Medicine and Clinical Decision Unit teams.
Manages ongoing business operations support to department leaders, including the following:
Manage leadership, departmental, and team meetings
Develop and manage both FTE and non-payroll expense budgets and related processes
Support new provider onboarding needs
Partner with Access Coordinator to develop physician schedules, ensuring the timely release of accurate schedules. Partner with Hospital leadership to make schedule changes post-release, ensuring adequate clinical coverage
Partners with TSPMG reporting resources to obtain needed performance reports for physician level and leadership review. Utilizes strong analytical and communications skills to facilitate physician leadership's understanding of data to make appropriate decisions and changes
Develop business cases to support departmental needs
In collaboration with physician leaders, identifies operational inefficiencies and leads workgroups to address issues and achieve planned outcomes.
Ensure leaders are provided general administrative support, including meeting scheduling, food orders, coat orders, etc.

Minimum Education

Master of Business Administration in marketing, strategy, health care administration and/or other related areas

Preferred Education

Master of Business Administration in marketing, strategy, health care administration and/or other related areas

Minimum Work Experience And Qualifications

5-7 years relevant experience
Proficient in Performance Improvement methodologies and statistical analysis
Understanding of CPT and ICD10 coding
Proven track record of achieving objectives through motivating and leading teams from a position of influence
Ability to establish positive, professional relationships with senior leadership and management team members
Excellent demonstrated use of quantitative reports and analysis
Analytical skills utilizing Microsoft Office applications or similar applications in order to analyze large volumes of information.
Proficient with the use of Excel, PowerPoint, Visio, and Word.
Demonstrated organizational and problem-solving skills, as well as strategic and systems thinking capability
Demonstrate proven track record of managing multiple complex projects simultaneously
8 years of consulting or similar experience within the healthcare industry.

Preferred Work Experience And Qualifications

Thorough understanding of the insurance industry and HMO regulations, including State and Federal laws.
Work experience in large multi-specialty medical group business practices.
Previous consulting experience.

The Southeast Permanente Medical Group (TSPMG) is one of Georgia's largest independent, physician-owned, multi-specialty medical groups. More than 600 physicians and 200 associate practitioners work together in a unique integrated care model to provide high-quality care to over 315,000 Kaiser Permanente members. Care is delivered at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around the clock care at some of the area's top hospitals.

TSPMG offers a competitive salary, a generous retirement package, paid time off, health, dental, vision, and life insurance, long and short-term disability, relocation allowance, and more. We also offer numerous clinical and non-clinical learning opportunities and physician leadership development.TSPMG offers a competitive salary, a generous retirement package, paid time off, health, dental, vision, and life insurance, long and short-term disability, relocation allowance, and more. We also offer numerous clinical and non-clinical learning opportunities and physician leadership development.

Atlanta, our home for more than 30 years, is a thriving metropolis that blends southern charm with modern art, music and culture. Learn more about our beautiful southern city at http://www.atlanta.com/.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing.

Required

Preferred

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The Southeast Permanente Medical Group

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Senior Manager, Business Operations, Acute Care