Description

Welcome to the next generation in senior living, The Springs Living!

About Us

The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington & Montana. For nearly 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values—kindness, quality, innovation, trust, and pride— and empower every team member to do the right thing!

Position Summary

The Director of New Business Operations is responsible for overseeing the successful startup, opening, and post-opening operational stabilization of new construction and acquisition communities across the organization. This position plays a critical role in ensuring new communities are launched with operational excellence, strong financial performance, and an exceptional resident and staff experience.

This leader reports to the Senior Vice President of Operations, and partners closely with Development, Operations, Sales & Marketing, and other cross-functional teams to execute seamless community transitions from pre-opening through stabilization. This role requires routine travel and may involve extended periods away from home to support on-site execution, as well as occasional community coverage responsibilities for leadership-level roles.

Primary Purposes

Lead and manage the startup process for new communities, including new builds and acquisitions, ensuring successful and timely openings
Drive operational readiness and stabilization by implementing best practices, systems, and performance standards
Serve as a strategic partner to operations leadership, ensuring consistency, scalability, and quality across all new business initiatives
Evaluate and enhance resident and staff experiences to inform continuous improvement across the organization
Pilot, test, and scale innovative programs and services that support growth and differentiation

Essential Functions

Direct all phases of new community openings and acquisitions, from pre-opening planning, opening, and post-opening operational stabilization
Ensure readiness across staffing, training, systems, compliance, programming and services
Provide on-site leadership during critical phases or when leadership coverage is necessary
Partner with operations leaders to systematize processes and replicate best practices
Identify gaps and implement solutions to improve efficiency, quality, and consistency
Develop and refine playbooks, tools, and resources to support scalable growth
Test and evaluate new and innovative practices, programs, and services for potential organization-wide implementation
Lead operational initiatives and assess outcomes to inform strategic decisions
Hold current administrator license in Oregon and other states as applicable
Serves as the Executive Director or Administrator in the event coverage is required during new community start-ups and acquisitions
Drive changes that enhance programming, services, and operational performance
Work closely with Sales, Marketing, and Operations teams to align strategies and execution
Support and lead the integration of ancillary service partners as identified
Ensure alignment between brand standards and operational delivery in new and acquired communities
Act as a key leader and change agent, influencing operational excellence.
Provide coaching, guidance, and support to community and regional leaders during transition periods

Qualifications

Bachelor’s Degree or equivalent work/certification experience
3-5 years of operational experience
Demonstrated success in project management
Ability to effectively present information and respond to questions from groups of managers, employees, and the general public
Ability to write reports, emails, business correspondence, and produce manuals
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Ability to effectively develop and train to TSL systems
Ability to effectively serve as a project manager
Ability to prioritize, organize, and delegate assignments
Ability to interpret a variety of instructions furnished in written, oral, electronic, or schedule form
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Benefits:    

Health insurance (includes zero co-pay for mental health counseling)
Dental insurance
Vision insurance
401(k) matching
Short-term and Long-term disability
Employee assistance program
Flexible spending account
Life insurance
Paid time off/Sabbatical
Professional development
On-site chiropractic care
Employee Wellness Platform
On-site gym
Discounted Gym Membership

Additional information:   

All your information will be kept confidential according to EEO guidelines

The Springs Living, LLC

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Director of New Business Operations