Position Description

The St. James is seeking a SENIOR DIRECTOR OF SALES OPERATIONS to join its Sales team at its flagship location in Springfield, Virginia.

The St. James is the premier sports, wellness, and active entertainment destination brand in the country, with a mission to maximize human potential by designing, developing, and operating sports, wellness and entertainment destinations that engage, inspire, and empower people to pursue their passions and be their best at play, at work and in life. Our flagship development in Springfield, Virginia features a premium health club, celebrity chef-inspired restaurant, premium medi-spa, 20,000 sq. ft. active entertainment center, as well as an indoor field house with FIFA-sized field, two NHL-regulation sized ice rinks, 52-meter Olympic competition pool and much, much more. The St. James allows the whole family to pursue their passions in 30+ sports.

The Sr. Director of Sales Operations is responsible for the overall operational and financial performance of the membership sales department, including profitability, asset management, compliance, member satisfaction, sales, personnel training, and employee development. S/he establishes the sales targets and provides leadership to accomplish overall departmental objectives. Our Director of Sales will work hand in hand with the sales team to guarantee operational excellence company-wide. This person will drive all revenue generation across present and future St. James locations.

Who You Are

Proven ability to develop and execute growth strategies serving customers and clients.
A relationship builder, able to connect with athletics, foodservice and retailer partners as an ambassador of The St James.
An active communicator who set the cadence and process for team dialogue; transparent, direct, and proactive with all stakeholders.
Results driven and capable of driving accountability throughout the organization.
Able to translate vision/mission of The St James into actionable plans.

Responsibilities

Develop and implement sales strategies with all sales teams
Prepare financial sales department reports
Oversee the management, learning, and career development of the sales team Directly coordinate cross-selling and joint marketing initiatives to maximize exposure and profitability
Maintain and promote a teamwork environment with effective and clear communication amongst co-workers through positive leadership 
Provide pricing and guidance recommendations to sales staff, review and approve any special corporate negotiated rates 
Develop a working knowledge of the operations of all venues, including food and beverage, memberships services and lifestyle brands.
Develop a complete knowledge and ensure adherence to company sales policies and SOPs 
Oversee all pertinent aspects of closing, and customer communications ensure accuracy, completion for the team within the CRM
Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies 
Analyze sales and revenue management reports to identify trends and future demand opportunities and areas of opportunity for growth.
Participates in forecasting for revenue
Conducts weekly and monthly analysis for measurement of performance versus budget
Analyze/Report team member goals including weekly sales activities, membership/event closes.
Perform any other job-related duties as assigned .

Qualifications

Minimum of bachelor’s degree in Business, or Marketing or equivalent experience
5+ years of sales leadership experience
Strong leadership skills
Strong analytical skills relative to impact on revenues
Strong reasoning skills--ability to define problems, collect data, establish facts, and draw valid conclusions
Experience documenting and analyzing processes, procedures, and/or policies
Ability to communicate effectively verbally and in writing
Strong interpersonal skills
Strong understanding of revenue management principles
Prior Experience with CRM tools
Proficient in Microsoft Office Products, focus on Excel, Word, and Outlook

Additional Information

For more information, please visit our website: m

The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran

The St. James

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Senior Director of Sales Operations