About The Villages Health
The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits
Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:

Friday, November 21st from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at https://bit.ly/4jL7pip

The Business Application Support Specialist II assists in the development, implementation, education and utilization of information systems required for TVH Clinical & Business patient care/operational initiatives for all service lines. The Business Applications Support role will act as a liaison for the clinical & business users to the Applications team and provide a range of functions for our end users including responding to service desk cases, testing of new features, as well as assisting with product administration and communication to users.

Responsibilities:

Provide guidance and support to existing office personnel with using TVH Clinical & Business applications
Work closely with clinicians, supervisors, office support/clerical and management-level employees as needed, developing and maintaining rapport in order to facilitate support and identify potential disparities in entry of data, workflow or reporting as it relates to the clinical and business applications
Provides on-call support and backup support for other team members based on assigned area of responsibility in a timely and effective manner by maintaining a Villages Health approved device that enables quick accessibility and support
Perform administrative functions within the clinical information system, including but not limited to: Patient account creation, deletion, and alternations such as name change due to marriage or divorce; dictionary maintenance; creation and maintenance of forms and reports; and user maintenance
Perform project coordination duties as assigned for applications and software implementations. • Assist IT Director, Clinical Application Specialist Supervisor, and Business Application Specialist Supervisor with ad hoc tasks related to system upgrades
Liaison with Information Technology Solutions Group (TSG) on helpdesk tickets relating to clinical information systems and/or hardware in The Villages Health office locations
Provide troubleshooting, problem solving and technical support via phone, web and/or in person for efficient and effective problem resolution for end users
Work collaboratively with the support staff at Technology Solutions Group (TSG) and/or other clinical/operations system to resolve issues related to the software functionality
8am-5pm, 9am-6pm one night a week, nights occasionally, must be flexible: M-F, weekends occasionally on a rotating basis with other team members.
Track progress on various aspects of projects, including when multiple projects are underway simultaneously
Develop detailed workflows for new programs
Work in partnership with the Business, Clinical, Training, Resource and Quality Improvement Departments and supervisory staff to develop/adapt policies and procedures to accompany application workflows. • Deliver trainings as needed
Participate in relevant meetings as scheduled, including meetings with internal and external pilot/project stakeholders
Coordinate and manage regular communications with external partners relevant to pilot/project
Complete detailed weekly/ monthly reports highlighting pilot/project activities and performance metrics
Collaborate with TVH Business units in conducting post implementation contact monitoring for quality improvement as needed
Recommend program design modifications as needed to ensure program supports innovations at TVH
Working with customers to understand their requirements with Business products and services. •
Ensure an exceptional experience by understanding their business objectives
Project management with the delivery of applications and software into onboarding production
Deliver presentations and onboarding content to enable successful product implementation
Configure internal tools to perform product set-up
Ensure that all communications and documents are impactful
Coordinate with customer success to ensure products are received in a timely fashion
Stay engaged with community and product teams to understand roadmap and implications for customers
Creatively resolve implementation issues and customer problems using existing platform functionality
Build rapport and trust with customers to ensure an exceptional onboarding experience
Serve as a trusted advisor by advocating for client needs and product requests to TVH’s internal support, product, engineering, and sales teams
Provide support and mentorship by demonstrating knowledge of products, services, and best practices
Motivate customers to complete implementation successfully by ensuring they are tracking against optimal timelines
Focus on the big picture and contribute meaningful feedback and suggestion to customer success team
Ensure a smooth hand off to customers after a successful implementation
Other duties as assigned.

Education/ Experience Requirements:

Leadership skills, initiative, organization, and self-direction
Strong Business background with the ability to map business processes, gather and analyze data, effectively present ideas and views to business audiences
Ability to work well with people at all levels of the organization
Minimum of two years medical group or hospital clinical nursing experience
Healthcare Operations (Preferred) • Healthcare IT Operations (Preferred)
Healthcare IT Implementation Experience (Preferred)
Clinical Operations (Preferred)
Athena (Preferred)
Project Management Experience (Preferred)
Bachelor’s degree (in a clinical field such as nursing) from college or certification from a technical school; or two to four years related experience and/or training; or equivalent combination of education and experience
Microsoft Excel, Word, PowerPoint, Outlook (Preferred)
Travel to various office locations. Must have valid driver’s license with record acceptable to company standards
3+ years of experience analyzing and understanding technical offerings and products
Be familiarized with APIs and be able to make the best recommendation per customer
Strong technical expertise with comfort in triaging customer concerns and providing solutions
Strong problem-solving skills
Exceptional communication skills with the ability to relay technical information to non-technical audiences
Strong software and/or SaaS experience required

Salary is commensurate with experience.

Questions? Contact us at recruitment@thevillageshealth.com

The Villages Health

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Business Applications Support Specialist II