Location: Milton Keynes, UK

Reporting to: Sales & Marketing Director

Team: Part of a global sales team in an SME

Working pattern: Full-time, office based, flexible working hours, occasional travel for exhibitions and company events

The Sales Operations & CRM Coordinator is a key member of THT's commercial team, supporting our international sales activities and helping deliver an excellent experience for distributors and customers worldwide.

In this varied, hands-on role, you will manage distributor enquiries, prepare quotations, process sales orders, maintain CRM records, and produce sales reports and dashboards. Working closely with colleagues across sales, technical, operations, and finance teams, you'll ensure enquiries are handled efficiently and customers receive timely, accurate support.

Initially supporting distributors across the APAC region and our Indian joint venture partner, you'll gain exposure to international markets while developing valuable experience in sales operations, customer support, and CRM management.

THT is a growing, innovative SME serving global leaders in battery safety research and chemical process safety, offering an exciting opportunity to develop your career within a collaborative and ambitious team.

Key Responsibilities

Sales Enquiry Management & Customer Support

· Act as the primary point of contact for distributor enquiries across APAC and the Indian joint venture company.

· Coordinate timely and accurate responses by working with technical, commercial, and operational teams.

· Build strong distributor relationships through professional communication across email, telephone, WhatsApp, and WeChat.

· Track enquiries through to resolution, ensuring excellent customer service throughout.

Sales Operations & Administration

· Prepare quotations and process sales orders accurately through internal systems.

· Maintain customer, opportunity, quotation, order, and activity records within Zoho CRM.

· Manage the inbound sales email inbox, responding directly or coordinating responses as appropriate.

· Support pipeline administration, opportunity tracking, and sales process management.

CRM Reporting & Business Support

· Generate and distribute sales reports and dashboards from Zoho CRM.

· Maintain CRM data quality and reporting accuracy.

· Support business planning through timely sales and pipeline reporting.

Collaboration & Business Support

Key Skills

Customer Service & Communication

· Excellent communication and relationship-building skills.

· Ability to manage multiple enquiries and priorities while delivering outstanding customer service.

· Comfortable communicating across email, telephone, WhatsApp, and WeChat.

Sales Operations & CRM

· Experience preparing quotations, processing sales orders, and maintaining accurate records.

· Strong CRM and sales administration skills, ideally with Zoho CRM experience.

· Proficient in Microsoft Excel and generating CRM reports and dashboards.

Organisation & Attention to Detail

· Highly organised, accurate, and process-oriented.

· Ability to manage multiple activities simultaneously and meet deadlines.

· Committed to data quality, continuous improvement, and effective cross-functional collaboration.

Experience & Qualifications

· 2–5 years' experience in sales support, sales operations, customer service, commercial administration, or a similar role.

· Experience using CRM systems, preparing quotations, processing sales orders, and managing customer enquiries.

· Experience supporting international customers or distributors is advantageous.

· Degree-qualified or equivalent through relevant commercial experience; Zoho CRM experience is beneficial but not essential.

Personal Attributes

· Customer-focused - committed to delivering excellent service and ensuring enquiries are resolved effectively.

· Organised and detail-oriented - maintains accuracy across customer communications, quotations, sales orders, and CRM records.

· Proactive and self-driven - takes ownership of tasks and follows through to completion.

· Strong communicator - confident communicating with distributors, customers, and internal stakeholders.

· Collaborative - works effectively across departments and functions.

· Adaptable - able to manage changing priorities and multiple concurrent activities.

· Reliable - consistently delivers high-quality work and meets deadlines.

· Process-oriented - values structure, efficiency, and continuous improvement.

· Positive and professional - represents the business effectively through all customer interactions.

· Curious and eager to learn - interested in developing commercial, technical, and business knowledge over time.

Thermal Hazard Technology

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Sales Operations & CRM Coordinator