Who we are

At Thomas International we are passionate about our people, enthusiastic about our technology, and determined to empower our customers to achieve success by providing a cutting-edge software with an exceptional service. People are at the heart of everything we do; our foundations are built on science, psychology and data to help people develop and grow. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded.

As the leading provider of talent assessment platforms, we believe in unlocking the potential of every individual, team, and organisation by making the complex nature of human behaviour, aptitude and personality easier for everyone to understand. Our talent assessment platforms help organisations, around the world transform their performance through smarter people decisions, looking beyond just skills and experience to unleash the power of their people.

Are you looking to join a team where your opinion is valued, your contributions noticed, and innovation is encouraged? If you enjoy working with forward thinking, talented individuals from across the globe, and want to advance and develop your career, Thomas is the right place for you.

The Role

The Sales Operations Manager form part of our Revenue Operations function (working alongside Customer Success Operations and our Sales Technology Team) and will serve as the key business partner to our International New Customer Acquisition (NCA) function, working very closely with and reporting directly to the Chief Sales Officer. The role has a clear remit to oversee commercial data-led strategies and drive evidence-based analytics and reporting throughout our UK and overseas NCA teams, who currently generate roughly 1000 new customers per year across seven countries, as well as our global Channel and SDR functions.

Responsibilities

Work with the Chief Sales Officer and their leaders to provide the business with reliable sales forecasts and data-driven insights to help drive growth for the business
Partnering with the Sales, Marketing and Product functions to design and deliver data and insights into all aspects of new customers and segmentation analysis (by type, behaviour, value, firmographics)
Monthly, quarterly and annual new customer reporting
Responsibility for new customer segmentation analysis and management
Product split and trend analysis across new customer portfolios
Creation and management of management information reports for NCA, Channel and SDR leaders
Assessment of team performance: spanning both individual and team performance data
Responsible for overseeing and ensuring NCA tech stack is functional (with Rev Ops & Business Services) and be involved with technology development, most critically SFDC
Establishing reporting and management cadence whilst driving operational efficiencies into the business
Support training and enablement of core Sales team to optimise their utilisation of SFDC
Deployment of, adoption and governance of end-to-end Sales processes working closely with Sales Enablement and Marketing teams
Financial KPI analysis to ensure business growth to agreed budgets

Requirements

Demonstrable Sales Operations experience within a fast-paced commercial sales environment, preferably within a SaaS technology and/or services industry
Extensive knowledge and understanding of Salesforce
Experience analysing data and using reporting tools to communicate business insights
Strong analytical skills to translate complex multi-data sources into clear customer and business strategy and recommendations, with the capability to determine and present such insights beyond just the data
A proactive approach to strive for operational excellence
Effective communication skills to operate within and alongside a senior management team and matrix structure
The desire and capability to operate at pace within a high growth environment
A creative and proactive solution mindset
Proficient PowerPoint user

Location

Assumed to be aligned to our Marlow office however flexible re hybrid working principles (Please see below). Can be based primarily remotely, but with ability to attend Marlow and London offices if desired. We require this person to hold the right to work in the UK and we do not offer any visa sponsorship or support towards relocation.

Benefits

Holiday – 25 days per annum, plus the opportunity to purchase up to an extra 5 days per annum through the salary sacrifice holiday buy scheme (plus an extra day off for moving house!)
Bonus - 10% based on personal and company performance.
Early Finish Friday - Finish at 15:00 during the Summer months (June, July and August)
Auto – enrolment pension – available through salary sacrifice
Westfield Health – cash plan where members of Team Thomas can claim back for various healthcare appointments (including dental and optical), as well as a 24-hour counselling and advice line
My Specialist GP – a private GP surgery located in Marlow, which is available for all members of Team Thomas to use for emergency on the day appointments, paid for by Thomas International
Gym Membership – Thomas International will either pay up to £28 per month towards gym membership at any nationwide gym, or £28 per month towards membership at The Marlow Club (a gym and swimming pool located close to the Marlow office)
My Thomas Advantage – a communication, health & wellbeing and discount portal, allowing members of Team Thomas to keep up to date with business news, access information on health & wellbeing offerings and access discounts on a wide range of retail products and leisure activities
Personalised Feedback Session - with a customer enablement specialist to gain insight into own assessment results
Dress down policy – other than for client facing meetings where appropriate
Enhanced Maternity and Paternity Scheme

We Recognise that there is a statutory duty under the Equality Act 2010 for employers to safeguard against discrimination on grounds of disability, and that this applies not only to existing employees but also to potential job applicants.

Our commitment to diversity and inclusion permeates throughout everything we do, from our products to our people.

Thomas International

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Sales Operations Manager